Job Title: Service Coordinator
Location: Rotherham
Salary: £20,000 to £22,000 per annum.
Job type: Permanent, Full time.
About us:
SS Systems Ltd is a growing, ambitious fire and security company based in Rotherham, South Yorkshire. We are seeking out individuals who want to become part of a dynamic team that always goes that extra mile to make sure its customers and fellow team-mates are happy.
We highly value teamwork, initiative, and creativity to deliver great service. If you want to work with people who will help you, challenge you to be the best you can be and care about you while they’re doing it, then join our team.
The Role:
As a Service Coordinator, you will be responsible for ensuring that all our customers’ fire and security systems are maintained on time, whilst also keeping our engineers’ travel time to a minimum by scheduling effectively. You will do this by reviewing our calls list and using location and time allocations to group them together, allocating diaries and liaising with our clients by telephone and email to secure appointment dates. You will also support the Service Team by managing all emergency callouts and ensure response times are met.
Key Responsibilities and Duties:
- Contacting SS Systems customers to arrange access for routine maintenance visits in line with their due month, this will be achieved through phone calls and emails.
- Providing customer with their first point of contact for all emergency callouts and ensuring that engineers are dispatched within the right response time require.
- Arranging all customer remedial works to be completed whilst in the right location and within the same month as the order being secured.
- Ensuring that engineer appointments are booked efficiently based on geographical location.
- Working closely and liaising with Customer Account Managers to ensure customers processes and feedback are actioned.
- Working with our engineering team to make sure they have the information needed for them to do their job.
- Assisting the Service Manager in managing customer expectations.
- Assisting the Service Manager and account managers to make sure customers issue are resolved promptly to the customer satisfaction.
- Accurate and tidy record keeping ensuring information is easily accessible by all the team when required.
The Person:
Are you:
- Good with people?
- Comfortable speaking with customers?
- A proactive “go-get-it” person?
Then please read on because this role might be just what you’re looking for, do you possess these qualities:
- Have excellent written and verbal communications skills at all levels.
- Have the ability to lead, motivate, and inspire your team members.
- Have strategic organisational skills that include attention to detail and multi-tasking.
- You are decisive and create clarity for those around you.
- Do you love organisation and processes?
- You are inquisitive and want to know the “why” before the “what” and the “how”.
What We Offer/We Reward:
This is the good bit! In appreciation of your hard work, we will:
- Pay you £20,000 to £22,000 per annum.
- Give you 31 days paid holiday per year.
- Pay pension contributions.
- Provide private medical insurance.
- Provide a tailored training programme.
The Legal Bit:
SS Systems Limited is committed to the principle that no employee or job applicant shall receive unfavourable treatment on the grounds of age, disability, gender reassignment, marital status or civil partnership, race, religious beliefs, sex, sexual orientation or for any other reason that can be objectively justified.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Customer Services Executive, Customer Service Representative, Administrative Support, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
