Job Title: Service Controller / Admin
Location: Stevenage
Salary: £20000 – £22000 (depending on experience)
Job Type: Permanent, Full Time, 9:00 – 17:30
Delta Communications is a leading specialist in telecare solutions and warden call systems for sheltered housing schemes run by housing associations and local government. Our technical knowledge in this field is second to none and you can be confident you have a trusted partner.
The role:
This is a very busy position and you will be required to respond to incoming calls and e-mails, logging requests and scheduling engineers’ workloads ensuring service level agreements are met.
Key Responsibilities and Accountabilities:
- You will plan various service and rework/breakdown jobs efficiently, optimising engineers’ productivity. You will be expected to liaise with a wide range of clients on a day to day basis. Collecting engineers daily work sheets, closing jobs and sending them for invoicing etc.
- Liaising with other departments to ensure any repair parts or equipment is sent in a timely fashion.
- Reviewing priority and non-priority jobs to ensure both engineers and clients are updated on this.
- You will also be required to resolve minor technical queries and generally resolve issues delivering high level of customer service. You will prioritise and coordinate customer requests, follow up quotations and order/chase parts for outstanding jobs etc.
- Further responsibility includes planning Preventative Maintenance checks – prepare tick sheets, schedule engineer, report on the job and follow up with quotes for remedial works.
- Another responsibility includes Renewal of Service agreements.
The Candidate:
- To be considered for this role you will be an excellent communicator, flexible and able to cope well under pressure and be highly organised.
- You need to be self-motivated, hungry to learn and take pride at your work. You need to be able to work unsupervised but also in a team.
- Ideally, you will have previous experience in a planning/scheduling role, sales or customer service within security/warden call industry.
- We will provide training on the job and can plan further career progress.
Benefits:
- Annual Entitlement – 28 days (including BH)
- Pension Scheme
- Free Eye Test
- Training
Please note:
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Systems Administrator, Administrator, Systems Manager, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will be taken into consideration.
