Job Title: Service Controller
Location: Middleton – Manchester
Salary: Competitive
Job type: 39 hours per week, Monday to Thursday 08:00 to 16:30, Friday 08:00 to 15:30.
Star Refrigeration Ltd is the UK’s largest independent industrial refrigeration engineering company working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. We are looking to recruit a Service Controller to join our Manchester branch.
The successful candidate will report to the Service Manager and be responsible for the coordination of the branch resource to meet scheduled work and achieve optimum labour utilisation.
The Role, but not be limited to the following key duties:
- Planning of service, maintenance, spares and branch contract work orders for the Manchester branch; along with resourcing support for the wider business functions.
- Effective allocation of engineer resource to meet work plan in line with utilisation targets
- Responsible for maintaining accurate branch resource planner including all relevant information
- Effective communication with customers on service and maintenance provisions
- Oversee planning and completion of maintenance contracts in line with budgets
- Liaise with Service Manager on preparation of service, maintenance and spares quotes
- Financial review of service, maintenance and spares to ensure that budgets and margins are met in line with the budget
- Assisting with Key account maintenance contracts in the Manchester area
The Candidate:
- Refrigeration background or experience within the industry would be ideal but we would consider someone from another engineering background.
- Ability to prioritise a varied workload in a 24/7 industry;
- Excellent communication skills;
- Ability to work as part of a team;
- Ideally experience in managing and allocating engineering resource in a fast paced environment;
- Good geographical knowledge of the region.
- Experience participating in customer/site review meetings would be beneficial.
There will be a structured training plan for the successful candidate to support them in their new role.
An excellent remuneration package is available which includes:
- A competitive salary;
- Annual leave: 35 days inclusive of bank holidays;
- Pension: 8% non-contributory pension with option to make additional voluntary contributions;
- Professional Development: biannual reviews on development to encourage career growth,
- Private Medical BUPA insurance available after 6 months of employment with additional family option;
- Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions;
- Life Assurance: 6 x annual salary;
- Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors;
- Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
If you would like a new challenge and can demonstrate the necessary drive and ability to succeed, then we would like to hear from you.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Service Controller, Service Manager, Engineering, Refrigeration, Systems Administrator, Administrator, Systems Manager, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will be taken into consideration.
