Job Title: Service Advisor
Location: Chelmsford, Essex (CM1)
Salary: Up to £35,000.00 per year
Job type: Full-time, Permanent – 47hrs per week (Monday to Friday, 8am to 6pm. 1×3 Saturdays, 8am to 1pm)
Saxton 4×4 are proud to stock one of the largest ranges of premium used vehicles in the country.
Based in Chelmsford, Essex (CM1), Saxton have emerged as the largest 4×4 dealer in Europe, selling SUV’s and specialist cars at incredible value to customers across the world.
Recently recognised in the list of Sunday Times Top Track 250, Saxton 4×4 provides not only a fleet of some 2000 luxury vehicles, but numerous bespoke styling and modifications. These include long-running partnerships with established luxury customisation companies such as Overfinch, Onyx, Khan and Urban.
The role:
A fantastic opportunity has arisen for a talented and enthusiastic individual to join the team at Saxton 4×4 Limited within our dealership located in Chelmsford.
We are currently recruiting for a Service Advisor to join our busy Aftersales department. This role will be on a permanent basis, offering a salary of up to £35k per annum plus bonus.
A typical day will include:
- Taking service warranty bookings and inputting on system
- Greet customers, discuss, identify and progress routine service and repair requirements
- Promote the sale of service/accessories
- To ensure that maximum profit is achieved from all service works in accordance with company policy
- Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
- Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers
- To issue repair orders to the workshop technicians adding any further information that may assist with repair
- To ensure that any delay in the completion of work is reported to the customer
- To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
- Accept payments for work according to company policy
- To accurately cost all invoices for payment
- Ensure that all clerical functions within the reception area are carried out in accordance with company policy
- To ensure price lists and charge out rates are kept up to date at all times
- To prepare and analyse job cards for work carried out under the terms of warranty
- Ensure that all warranty policies and procedures are adhered to
The Candidate:
You are a good organiser and communicator. You will be able to multi task, prioritise while taking your own initiative.
- Experience in a Service Advisor role
- Have a proven track record of delivering outstanding customer service
- Knowledge of the Motor industry, parts and service
- Excellent communication and organisational skills
- Ability to communicate equally with mechanics, customers and senior management
- Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
