Job Title: Senior Sales Account Manager
Location: Head Office Based (Bridgend), travel across the South West as required
Salary: £30,000 – £40,000 per annum, Commission package with an OTE of up to £64,000
Job Type: Permanent / Full-time
Working Hours: Monday to Friday – 9.00am to 5.30pm (Flexible Hours within 8am – 6pm)
About Flotek:
Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
As part of our growth plans, we are seeking an experienced Senior Sales Account Manager that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.
You will be responsible for managing and growing a group of customer accounts and being the customers first point of contact for all contract negotiation, technology reviews and service escalations.
You will continue to be part of the customer experience by reviewing their technology stack on an annual basis with a view to improving their technology and working with the support teams to ensure complete customer satisfaction.
Job Responsibilities:
- Develop a trustworthy relationship with your key accounts and complete technology reviews annually
- Complete quarterly business reviews with every managed client
- Complete regular analysis of your customers product penetration and look at ways to increase the revenue across your base through product Gap Analysis
- Increase profitability across your customer base
- Be an escalation path for customers to ensure service is delivered at the highest level every time
- Forecast and track key account metrics
- Maintain a low level of churn across your own managed accounts
Job Experience Required:
- A positive attitude with a can do approach to everything!
- IT and Comms knowledge is an advantage but not essential
- Customer Service Experience
- Sales experience
Renumeration and Benefits:
- Company car or allowance
- Staff Share Equity Scheme
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Sales Executive, Sales Agent, Internal Sales Executive, Sales Consultant, Key Account Manager, Business Development Executive, BDM, BDE, Business Development Manager, may also be considered for this role.
