Job Title: Senior Neighbourhood Services Officer
Job Type: Full time/ Permanent
Salary: £42,000
Located: Stockwell, London, SW9
About SW9 Community Housing
SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group. Being a community-based organisation, we are seeking to recruit an experienced Customer Services Officer, with a focus on service delivery and a people-centre approach. With a turnover of £11m, and rising, and in excess of £150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey.
About the role:
To develop community involvement initiatives on the estate, streets, and neighbourhood in partnership with the various resident representative groups within SW9. To build capacity within communities to enable local representation generally and specifically to ensure that the needs of diverse communities are met. To provide support in developing strategies as part of the regeneration for the estate and making applications for external funding
About you:
Education
- A good standard of education commensurate to the role.
- A housing qualification is desirable.
Knowledge and skills
- Excellent interpersonal skills to support work with customers across a range of knowledge of national policies and guidance in relation to Community Engagement.
- Good working knowledge of and proven ability to work in partnership with the voluntary and community sector.
- Ability to engage and involve key stakeholders including residents, voluntary and community groups in the design, development, and delivery of community enagement.
- Ability to work to agreed timescales and to work flexibly to meet deadlines, plan and deliver a range of different activities.
- Ability to use own initiative and prioritise own workload efficiently.
- Strong verbal communication skills and the ability to adapt this approach for different audiences.
- Strong written communication skills, sufficient to write reports and analyse information to identify issues and themes and recommend action.
- Excellent analytical skills to identify a range of issues from information gathered.
- Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity.
- Excellent administrative skills to manage a diverse workload.
- Available to attend regular evening meetings.
- Commitment to equality and diversity.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Ability to validate information and show attention to detail.
- Understanding of the principals of the National Standards of Community Engagement
Experience
- Experience of working effectively, flexibly, and collaboratively with different stakeholders including residents, voluntary and community organisations.
- Experience of developing, delivering, and evaluating community development work, including managing events, resident involvement initiatives on estates and neighbourhoods.
- Experience of capacity building within communities to enable local representation generally and specifically to ensure that the needs of minority communities are met.
- Experience of encouraging the participation of community representatives at consultative forums.
- Experience of managing conflicting views in a confident, assertive, and diplomatic manner.
Who we are:
- A group of people who demonstrate integrity, respect, and teamwork
- A group of people with passion, drive, and the courage to be different
- A group of people committed to doing the right thing.
Benefits:
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:
- a defined contribution Pensions Scheme (employer match up to 8%)
- 5 x annual salary life assurance cover
- competitive annual leave entitlement
- Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit
- loan)
- employee assistance programme
- excellent learning & development opportunities
- staff discount scheme
- a modern office and facilities.
