Senior IT Support Engineer / 2nd / 3rd Line Support Engineer

Job Title: Senior Support Engineer

Location: Hull

Salary: £26,000 – £30,000 per annum, depending on experience

Job type: Full-time, Permanent (Monday – Friday, 40 hours per week)

The Company is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. They are looking for a Senior Support Engineer to join their growing Technical Support team.

The applicant must have experience working in a 2nd/3rd line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full driving licence and access to a vehicle is required. A minimum of 3 years’ experience working within managed services support is desirable.

You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.

It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.

Job Duties:

• Involve in the day to day support of their client base at a 2^nd and 3^rd line level
• Client facing projects will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness
• Be an escalation point from 1^st line support

Key Requirements:

Essential

• Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
• Knowledge of TCP/IP fundamentals, IP Subnetting, routing protocols and network management
• Strong understanding of networking components (i.e. VPN’s, LAN’s, WAN’s, VLAN’s, DNS and DHCP)
• A comprehensive understanding of Windows Server environments, Active Directory & Storage
• Experience with industry standard firewalls (preferably SonicWALL) or equivalent
• Excellent interpersonal skills with the ability to communicate effectively at all levels
• Experience delivering client facing IT projects
• Conversant with Office 365 products
• Customer focused with outstanding customer empathy

Desirable

• Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
• Strong previous experience administering Active Directory in an Enterprise Environment
• Microsoft Hyper-V Management
• Exposure to VOIP systems and principles
• Exposure to web hosting and DNS
• Understanding of Microsoft Azure
• Ubiquiti Device Management
• Office 365 Migration – full cloud Exchange and Product migration
• RDP Broker/Clustering
• MSP Products including deployment (Antivirus, Patch Management, Backup, Reporting, Alerting)

Benefits:

• Enhanced Pension Scheme
• 22 days annual leave (plus bank holidays and continuous service reward)
• Company commission + bonus scheme
• A company culture that promotes work life balance
• Flexible remote working
• Continued learning and development
• Access to mental health support

Please click the APPLY button to send your CV and covering letter for this role.

Candidates with the relevant experience and job titles of; Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Systems Engineer, IT Systems Technician, IT Systems Support may be suitable for this role.