Senior Infrastructure Engineer

Job Title: Senior Infrastructure Engineer

Location: Dudley

Salary: £50k – £55k  per Annum DOE

Job Type: Permanent, Full Time

The Company:

TEAM Software by WorkWave is an expanding global business with offices in the UK, Omaha-Nebraska, Louisville, California and Melbourne, Australia.   TEAM develops financial, operations and workforce management solutions for contractors with distributed workforces of any size, with a focus on the facilities management, building service and security industries. TEAM’s efficiency-enhancing technology transforms business management and drives profitability. The company’s industry-specific solutions range from a complete enterprise software ecosystem to a right-sized workforce management toolset that connect key components of customers’ businesses.

The position:

We are looking for an experienced Infrastructure Engineer with an appreciation of cloud platforms, who is driven to expand that knowledge as part of our Team.

You will be supporting both internal IT and platforms hosting external customers in a fast-paced department, balanced across traditional Data Centre infrastructure and Microsoft Azure.

You will be working on a hybrid basis with access to a modern office with great facilities for work and rest.  You will also be able to take advantage of a vast range of benefits and perks including

• 25 days holiday plus bank holidays
• Group Pension Scheme
• Contractual Sick Pay
• Income PRotection, Criticial Illness and Death in Service Insurances
• Additional Holiday Flex scheme
• Perkbox – access to a discount platform (retail, restaurants, DIY, technology, gyms etc etc)
• Discounted Healthcare Scheme
• Cycle to Work scheme
• Technology benefit (a scheme giving you the ability to purchase tech through Currys/PC World and pay back through salary)
• Employee Assistance Programme
• Health & Wellbeing Programme
• Free hot drinks, fruit and breakfast in the office

• Flexible working policy

As part of the role you will:

• Contribute to the ongoing improvement of existing systems, as well as the creation of new systems and process documentation.
• Have the ability to perform research and investigation into systems in preparation for implementation/support
• Provide technical leadership where required in dealing with BAU escalated incidents and problems to establish root cause, issue workarounds and resolutions using Change Control where appropriate
• Undertake monitoring and environment planning activities
• Lead by example to ensure high standards of professionalism when delivering service to the business. This must include a sound work ethic, good timekeeping, and a proactive attitude.
• Exhibit diligence in performing routine maintenance tasks with the remit to address security vulnerabilities and critical version upgrades.
• Provide out of hours assistance in critical situations and take part in on-call activities.

As the ideal candidate you will have: 

• Deep and demonstrable understanding of Microsoft products and platforms as well as network fundamentals and Virtualisation including: –

• Microsoft Windows Server 2012-2019
• Network load balancing and clustering technologies
• Administration and support of Azure workloads
• Strong knowledge of Hyper-V in an enterprise environment
• Thorough knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
• SQL Administration
• Backup Technologies and Disaster Recovery
• Experience of patch management deployment/Windows Software Update Services
• Experience delivering projects to deadlines and managing third party involvement efficiently where required.

If you have any of the following that would also be an advantage: 

• Knowledge of scripting
• Appreciation of Infrastructure as Code (IaC) and how it is used to manage and deploy services to the cloud.
• Experience in installing, configuring, and managing switches, firewalls, and routers.
• Infrastructure design, implementation, and administration.
• IP Telephony
• Administration and deployment of SAN technology
• Application Virtualisation

If you think you have what it takes to be successful in the role we would love to hear from you!

Candidates with experience or relevant job titles of; IT Manager, Senior IT Engineer, Network Manager, Senior Infrastructure Manager, IT System Manager, Senior System Engineer, 3rd Line Support Engineer, IT Support Engineer, IT Analyst, 3rd Line Support Technician, 3rd Line Helpdesk Engineer, IP Networking, Infrastructure Technician, Senior IT Service Delivery Analyst, Technical Service Manager, IT Lead, Cloud Services Manger will all be considered.