Job Title: Senior Client Adviser – Regional Mobile Team (Essex)
Location: Hybrid (Essex)
Salary: £35,643 per annum
Job type: Full time, Permanent
Closing Date: 18th December 2023
We are currently looking for a Senior Client Adviser to join our Regional Mobile Team in Essex on a Permanent contract.
You will support and manage the Client Advisers within the Regional Mobile Team, champion training, coaching and overall management of the team. You will work with the Managers and Heads of Service within AIRE to monitor trends and changes in demand, you will be expected to react accordingly, in a timely manner, with resultant re-prioritisation of the team’s work as necessary.
If you are dedicated, team-oriented and have demonstrable experience working with vulnerable people and are looking for an exciting role, that makes a difference, we’d love to hear from you!
As the Senior Client Adviser your duties would include:
- Responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Mobile Team Manager, including monitoring inboxes and respond or allocate requests received, ensuring assigned rota duties are conducted as planned
- Support with the Health and Safety arrangements of this multi-disciplinary, remote team ensuring the team are always safe and secure through robust lone working and RAMS arrangements
- Conduct line management of client advisers, including recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution
- Support with the completion of applications, ensuring forms are completed accurately within the required timescales and KPI
- Function as first line of escalation for Client Advisers on complex cases and initial escalation for safeguarding issues or concerns
- Monitor the accuracy of work completed within the team to ensure compliance with all applicable regulatory requirements, policies, and procedures to provide the correct advice and guidance to all who require our support
The experience and skills you need:
- Demonstrable competence in a people management role, at supervisory level
- Proven experience providing exemplary customer service to vulnerable people
- Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI’s
What else to expect:
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) and Counter Terrorist Check (CTC)
- Due to the location of some of the sites, it would be beneficial if you were to hold a full UK driving license and have access to a vehicle
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
– This post is subject to a Disclosure and Barring Service (DBS) check
– This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
– Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
– Be able to provide continuous UK address history for the previous 5 years
– Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Please click on the APPLY button to complete the application form for this role.
Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive may also be considered for this role.
