Job Title: Senior Claims Handler / Technical Team Leader
Location: West Malling, Kent
Salary: £40,000 – £50,000 dependant on experience
Position: Full Time/ Part-time, Permanent
The Company is a dynamic, highly responsive commercial loss adjusting business with over 45 years’ experience. In 2015, a year of record growth, they were acquired by the Europe’s market leader in international claims management.
They are a trusted & secure provider of commercial loss adjusting services to major commercial insurers in Lloyd’s, the London Market including business via MGAs & Coverholders on specific Broker led schemes. Their insurance clients, direct & indirect, represent a major segment of the UK commercial insurance market.
Their core focus is delivering professional standards of technical excellence and superior levels of customer care. They have a passion for service delivery which sets them apart in their field.
Key Responsibilities:
They are looking for an experienced Claims Technician / Technical Supervisor to support their commercial desktop operation based at the Company’s head office in West Malling, Kent.
Key Requirements:
- Manage a mixed portfolio of property damage claims
- Provide technical oversight and leadership to the desktop adjusting team
- In depth understand of policy application and indemnity considerations essential
- Strong background of first party property damage claims in the commercial arena required, with domestic experience desirable
- Experience of third party property damage claims is desirable but not essential
- Ability to coach, mentor and develop others is required
- An inquiring, investigative mind, with a track record of identifying fraud and anticipating other issues before they arise
- A proactive approach to claims management with excellent customer service skills essential
An experienced material damage claims handler able to operate in an environment of complex and varied client requirements. The ideal candidate will be capable of managing a mixed portfolio of claims across a broad value range and be confident handling commercial property claims up to £50,000. Previous experience of coaching or mentoring less experienced colleagues is also a requirement of the role.
In return they offer:
- A competitive base salary
- Pension
- 25 days holiday
The Company operates as an equal opportunities employer and they welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
The Company uses a third party to undertake a number of checks. Any offer of employment made by them would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check.
To apply for this role, please click APPLY to submit your CV and a Cover Letter.
Candidates with the experience or relevant job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Senior Claims Handler, Claims Handling Manager, Claims Customer Service, Insurance Claims, Case Handler, Customer Claims Handler, Claims Technician, Claims Advisor will also be considered for this role.
