Job Title: Secretarial Support Team Leader
Location: Kings Hill, West Malling, Kent
Salary: Competitive
Job type: Permanent/Full-time
About us:
Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.
We are a service provider, and our people are our business. The human touch and relationship management really matter to us. We have created a culture to help ensure our people are happy in their roles, and which encourages innovation, curiosity and ambition.
Our Opportunity:
Are you a natural leader with a background in secretarial and administration support? Are you looking for a company that supports and develops you throughout your career?
Our Secretarial support team leader opportunity and culture can deliver just that are looking for an experienced candidate to join them. The team support our field-based Adjuster and Surveyors with reports, claims file updates, telephone enquiries and drive productivity through streamlined and efficient processes. You’ll be involved with a variety of discussions with third parties who have been affected by various perils concerning property damage, so it’s a rewarding role to help support those that need our assistance.
The role will be based at our modern and contemporary Head Office in Kings Hill, West Malling, Kent which has great public transport links and local shops within walking distance.
What you’ll be doing:
- Manage resource levels across the secretarial support team to ensure adjusters are adequately always supported, including holiday and absence cover.
- Drive productivity through streamlined and efficient processes, always looking for continuous improvement and involving your team for practical suggestions
- Implement mechanisms to assess and review quality of work, providing constructive feedback
- Ensure a consistent and high-level service is provided for telephones calls
- Harmonise the scope of tasks undertaken by secretaries and review in accordance with business needs
- Identify and address training/development needs across the secretarial support team.
- Maintain a motivated and engaged team through encouragement, recognition and support.
- Keep senior management appraised of any issues.
About you:
You’ll ideally come from an insurance or Loss Adjusting background, but if you’re from a similar industry, such as financial services, and really enjoy delivering exceptional customer services we’d love to hear from you. You’ll also be an experienced Audio typist, able to lead by example and a true team player.
You will also have/ will be:
- Previous experience of leader a secretarial or administration team with a team focus approach
- The ability to coordinate a varying workload for your team within a multi sited environment
- Strong decision-making skills and positive approach to problem-solving
- Be proactive in your approach, acting pragmatically and with logic
- Enjoy working to targets and gaining satisfaction on achieving your key performance indicators and service levels agreements
- Comfortable in working on your own initiative as well as part of a team
- Have great communication skills and happy to provide information when it’s needed most
- Detail orientated
In return we offer:
- A competitive base salary based on your level of experience & qualifications
- Contributory Company Pension
- Life assurance x 4 annual basic salary
- 25 days holiday with purchase/buy back scheme
- Employee assistance programme to support your well being
- Various discounts on lifestyle benefits, such as retail and homewares, via our ‘perks at work’ scheme
- An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
To apply for this role, please click APPLY to submit your CV and a Cover Letter.
Candidates with the experience or relevant job titles of; Administrator, Office Assistant, Accounts Assistant, General Assistant, Administrative Assistant, Office Support, Sales Support, Customer Support Assistant, Office Admin, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will also be considered for this role.
