Job Title: Salvage and Disposal Specialist
Location: Huddersfield, West Yorkshire
Salary: £25,000 per annum
Job Type: Full time, Permanent (37.5 hours Monday to Friday)
The Company is the UK’s leading incident management and roadside services company, they cover a range of clients in the public and private sectors, 24 hours a day, 365 days a year from their operations centre in Huddersfield.
They have acquired extensive experience of managing the most complex of recoveries, including police incidents, HGV’s with dangerous chemicals and incidents involving livestock transporters involved in road traffic collisions. They work closely alongside Highways England and a number of police forces across the UK.
They are looking for a highly conscientious, self-starter who can demonstrate a strong understanding of the insurance and salvage industry to join their vehicle storage and disposal team. The role is to work on their Highways England and Police recoveries contract.
The Role:
The purpose of this newly created role is to identify additional value created from each disposal (for vehicles, loads and property) by identifying the most appropriate and cost-effective solution and process.
You will review the existing process and procedures to identify improvements and best practices, implementing changes to produce more effective and efficient solutions.
Job Duties:
- Provide an excellent customer experience through building relationships with customers, key contacts and suppliers
- Liaise with customers, insurance companies, independent assessors and recovery operators regarding disposal of vehicles, load and property, resolving any problems, complaints or queries
- Arrange disposal of vehicles that are beyond economical repair in line with KPI’s whilst mitigating the cost to clients and customers
- Understand the effect of these activities on other areas of the business and take action to maximise efficiency and return, supporting other business areas when required
- Generate reports ensuring the accuracy of data and valuation of vehicles
- Liaise with the disposal team to keep them updated and informed of progress and investigating and resolving any ongoing problems, complaints and queries
- Efficient planning and prioritisation of time to ensure accurate and speedy completion of tasks
- Provide support and guidance to colleagues
- Actively look for continuous improvements to own performance and the performance of the team
- Report on performance of the salvage operator(s), including any risks, issues, concerns or opportunities that could have an impact on the business
- Implement and manage an on-going audit regime of salvage operator(s) to evidence compliance to agreed procedures and confirm that best value is being provided to them and their clients
- Conduct negotiations on total loss and agree terms directly with third party customers
The Candidate:
The Person Highly conscientious and self-motivated, with an eye for detail and proven problem solving skills, you will gain genuine satisfaction from finding ways to continually provide exceptional customer service and improve product offering.
Other skills and competencies they are looking for will include;
- An outstanding communicator
- Strong questioning and listening skills
- Strong negotiation skills
- Ability to challenge information to get the best result for their customer
- Quickly developing rapport with customers and suppliers over the phone
- A strong team player, you will strive to ensure the achievement of personal goals as well as providing support to colleagues
- Previous experience of working in a similar environment is not essential
- Have a keen eye for finance and be capable of identifying irregularities
What’s in it for you?
Supporting you to be the best you can, they’ll prepare you for success right from the start. When you join them, you’ll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop there however as you will go on to learn and build further skills and as you progress your salary will too.
You’ll enjoy some fantastic benefits too. For instance:
- Competitive salary quarterly performance bonus
- 25 days holiday increasing to 28 with length of service
- Contributory pension scheme
- Life assurance
- Free car parking / shuttle bus for staff travelling on public transport
- Free eye tests and a variety of discounts with local businesses
- Modern break out areas with kitchen facilities and TV area, and shower facilities for those that want to take advantage of their cycle to work scheme
The company is one of the largest fleet and accident management specialists in the UK. To apply now click the APPLY button to send your CV and Covering Letter.
Candidates with experience of; Vehicle Recovery, Vehicle Disposal, Vehicle Salvage, Enquiries Assistant, Support Assistant, Enquiries Advisor, Customer Support, Customer Services Officer, Clients Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Assistant, Customer Service Representative, Customer Service Consultant, Customer Service Coordinator, Client Account Coordinator, Customer Service Administrator, Client Relationship Assistant or Business Support may also be considered for this role.
