Job Title: Sales Support Manager
Reports to: Managing Director/Sales Director
Job Type: Permanent/Full-time
Location: Brentwood, Office Based
Salary: £45,000 to £48,000
Who is Windsor Waste?
Windsor Waste Management is a family run, market leader in the asbestos disposal and hazardous waste management industry. With our expertise, we work with licensed asbestos removal contractors, the construction, demolition and related industries across the UK providing storage, collection and disposal solutions for asbestos, hazardous waste, construction and demolition waste and business waste.
Key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.
About the role:
The fundamental brief for this position is to effectively manage a team of Customer Relationship Executives and Operations Assistants to bring sales and operations together ensuring that all customers receive first-class service.
The ideal candidate will be instrumental in driving a sales and service culture and will work closely to manage the company’s customer accounts with particular focus on large, new or sensitive customers to ensure retention, repeat business and growth.
Key responsibilities will include:
- Ensure the smooth operation between the Sales and Operations departments resulting in excellent customer service
- Act as the escalation point for customer complaints
- Pay particular attention to the account management of new, large and sensitive accounts.
- Oversee the implementation of key / bespoke customer proposals in conjunction with the Head of Sales.
- Review of data and metrics and use this to focus resource and attention
- Support Marketing by assisting with and following up on marketing campaigns.
- Oversee the development of a sub-contract database.
About you:
- Proven track record in, people management and customer service
- Excellent interpersonal skills with the ability to influence, negotiate effectively and build relationships
- Proven track record in successful B2B account management
- An understanding and/or experience of waste transport operations is desirable as is knowledge and understanding of the asbestos market and/or hazardous waste management
- A positive and ‘can do’ attitude
- Commercially driven to make business improvements
- Understanding the importance of and experience of working with a CRM
(Acman is currently being used) - Organised, able to prioritise and manage their and other’s workloads
- Knowledge and understanding of the asbestos market and/or hazardous waste management, solutions and legislation is desirable
- PC literate with good knowledge of IT systems, Microsoft Office suite
Benefits:
As part of the Windsor family, you will receive:
- 25 days holiday plus 8 bank holidays
- Pension
- Free on-site parking
- Employee of the Month/Monthly Star Award
- Active company social programme
NO AGENCIES
If you’re interested in the role and would like to put yourself forward, please hit APPLY
Candidates with the relevant experience or job titles of: Sales Office Manager; Key Account Manager; Account Manager; Office Manager; Sales Team Leader; Sales Account Manager; Sales Account Executive; Customer Engagement Manager; Customer Account Manager, Sales Operations Manager, Customer Experience Manager, may also be considered for this role.
