Job Title: Sales Operations Coordinator
Location: Office based in Newquay, Cornwall
Salary: Negotiable
Job Type: Full Time, Permanent
Start Date: End of August, beginning of September
Moose Toys exists to make kids superhappy. For this revolutionary brand happiness lies at the heart of everything we do. With trailblazing toy design, development and manufacturing, no wonder our toys consistently scoop the most longed-for awards. Sprinkling some Moose magic across categories including action figures, collectibles, craft, dolls, games, plush, preschool, vehicles and youth electronics, we’ve earned our stripes as one of the most creative companies in the industry. As an energetic bunch, we’re always on the move, developing groundbreaking content, entertainment and worldwide licensing deals to boot.
This family-run business is proudly built on unshakeable ethical foundations. Our passion for making kids superhappy stretches far beyond our WOW-worthy toys. The Moose Happy Kids Foundation creates moments of happiness and laughter for the children around the world who need it most. We’ve had a BIG impact on little people, making 3.5 million kids smile so far… and counting.
Australia might be our Moose family home, but with a 500-strong team dotted across the world, we’re committed to sharing our signature superhappy revolution far and wide!
The Role:
Moose Toys are looking for an experienced Operations Coordinator to join the Cornwall based team.
Based just 8 miles outside of Newquay, our Cornwall office is the Moose Toys UK and European Hub. In the past 18 months we have experienced considerable growth and opportunity and, as we continue to develop and invest in our strategic growth plans, we are looking for an experienced Coordinator to join the team.
This role is an integral part of the Moose Toys team. Responsible for proactively managing the sales order management process and responding, with the highest standard of customer service, to all enquires and orders. Responding efficiently and communicating clearly.
We are keen to hear from those with excellent customer service and communication skills, outstanding attention to detail, the ability to manage multiple projects, a proactive approach and excellent IT skills.
This is an exciting opportunity to join our friendly, supportive, and collaborative team. Full training and induction will be provided to ensure you have the very best ‘Flying Start’ to Moose Toys.
Experience and Qualifications
- Previous experience in an office-based customer service, operational support or coordinator role
- Extremely IT literate (Email and Excel essential)
- Proven experience of organising and managing multiple projects and different tasks throughout the working day
- Results driven, setting high standards for quality and customer satisfaction
- Establishes strong, positive relationships with customers and employees
- Excellent collaborator who relates to others in a confident and relaxed manner
- Communicates with clarity, expressing information and key points clearly
- Stimulated by working in a fast-paced office environment and delivering to deadlines
- Outstanding attention to detail and accurate reporting
- Willingness to resolve anomalies through investigation and problem solving
Perks and Benefits
- Moose Toys is proud to be officially Certified as a Great Place to Work.
- We consider ourselves a family and pride ourselves on valuing team members and constantly pushing for best practice by offering a fun, energising, motivating environment with great benefits and recognition programs.
- We fully appreciate the importance of health and wellbeing and offer an internal wellness program, a cycle scheme, eye care vouchers and 30-day fitness challenges. We also have “bring your pet to work” each week, flexitime, work from home policy (2 days per week) and Employee of the Month and Year awards to name a few!
Please click on the APPLY button to send your CV and Cover Letter including details of salary expectation and notice period.
Candidates with experience of: Coordinator, Administrator, Customer service Coordinator, Customer service administrator, Customer service manager, Logistics Coordinator, Logistics Administrator, Senior Coordinator, Operations Team leader, Project Coordinator, Project Administrator, Customer service manager, Customer Care, Quality Assurance, Client Relations Associate, Client Services Coordinator, Business Development Manager, Nationwide Sales, Sales Executive, Regional Sales Manager, Senior Sales, Area Sales Manager, Direct Sales, Key Sales, Key Account Manager, Head of Business Development, New Client Sales, B2B may also be considered for this role.
