Job Title: Sales Office Administrator
Location: Haslingden
Salary: £21,450 to £23,400 (FTE) based on skills experience and qualifications.
Job Type: Permanent, Full Time, Hours of Work Monday to Friday 09:30am to 15:00pm (Negotiable)
Flexipol Packaging Ltd supply packaging mainly into the food industry. The company is now in its 24th year and during this time the business has grown steadily each year, providing long term secure employment. The company prides itself on its innovative approach to product design and manufacturing, along with an excellent reputation for high quality customer service. Approximately 140 staff are currently employed working across the company and its manufacturing processes.
The role:
- The role of the Sales Office administrator is to support the sales team (internal and external).
- The Sales Office administrator is expected to understand and satisfy the customers’ requirements and exceed their expectations with the support of the Sales team. They will provide admin support to the sales office.
- This job description is designed to contain a list of activities, duties or responsibilities that are required by Flexipol Packaging.
Job purpose:
The role sits within a Customer service team of around 6 people who manage our customers via emails, telephone calls and conference calls. This role will be office based with flexible hours. We are offering a start time of 9:30am and a finish time of 15:00pm, Monday to Friday. Ideal if the applicant needs to pick up and collect from school or other appointments. However, the start and finish times are negotiable.
Key Responsibilities and Accountabilities:
- Providing help and advice to customers/prospects using the company’s products, services and technical support.
- Communicating courteously with customers by telephone, email, letter and at face to face meetings.
- Keeping accurate records of discussions and correspondence with customers.
- Processing customers’ orders and producing all relevant support documentation via the company’s computer software.
- Supporting the external sales team.
- Attend training and to further develop relevant knowledge and skills.
- Raise trials for existing and new customers.
- To proactively manage customers’ orders from receipt to completion.
- To work closely with sales colleagues to ensure a team approach to the management of accounts is maintained.
- Ensure knowledge of the customer and the account is shared and that the data held in the system is accurate and up to date at all times.
- You will be required to familiarise yourself with other accounts of the team.
- Build a good working relationship with the customers.
- Manage customer’s stocks through effective knowledge of customers’ order patterns and sales forecasts.
- Responding in a timely manner to customers enquiries.
The Candidate:
- A good understanding of Microsoft excel, outlook and word.
- A good level of maths to be able to calculate percentages/ product weights/ prices etc.
- Excellent verbal and written communications skills
- Strong attention to detail and very good accuracy
- Ability to multi task, prioritise and manage time effectively.
- Strong phone presence
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Excellent administration skills
Ideal Candidate:
The ideal candidate will have customer service experience. This could be from a retail, hospitality or B2B role. You will also have excellent written communication skills, strong phone presence, good organisational skills and attention to detail. Due to our location you will also need access to a car. You will also need a good level of IT skills and be confident in Microsoft excel.
Benefits:
- Onsite gym
- Employee Referral scheme
- Life insurance
- Annual performance bonus
- Company Sick Pay after qualifying period
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Sales Office Assistant, Office Administrator, Sales Admin, Office Admin, Administrator, Admin, Sales Associate, Office Manager, Office Support, General Admin, Negotiator, Executive Assistant, Personal Assistant, PA may also be considered for this role.
