Job Title: Sales Cover Consultant
Location: Covering Bath, Bristol, and Cheltenham
Salary: £21,000 – £24,000 per annum
Position: Full Time, Permanent
Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. We have 14 inspirational showrooms across the UK and are currently recruiting for a Sales Cover Consultant to join the teams in our Bath, Bristol and Cheltenham Showrooms. The successful candidate will have a positive approach to the role and flexibility to provide additional cover to our other showroom locations when required, from time to time.
We are looking for a motivated, confident, sales and customer focused individual with a creative design flair.
About the role:
The main purpose of the role is to provide Customer Service and support for clients as they browse our extensive range of products within our showrooms, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered.
Duties include product advice, providing design ideas, raising quotations, dealing with telephone queries, problem solving, taking payment on orders, booking deliveries, providing technical advice, sales aftercare and much more.
About you:
We look for people that thrive in a customer focused environment and pride themselves on providing the highest level of customer service. The successful candidate will need to be self-motivated, have a good eye for design, well presented, computer literate with a good understanding of basic maths. No previous industry experience is necessary as full training is provided, all we ask for is someone who ideally has experience working in a customer sales and service environment.
Due to nature of the business and the range of bespoke products available we’ve found candidates that have a keen eye for creative design, fashion, art and/ or kitchen design are well equipped in complementing our offering and enjoy engaging with customers.
We’re also keen to hear from candidates that have experience in property sales who are looking for a change in career as customers view the products as a home improvement and this could be well suited to candidates with experience in dealing with investment purchases.
It is essential you have a full, clean driving licence, with use of your own vehicle that is insured for business use. You will be reimbursed for travel beyond the agreed base showroom location, in line with our Company Expenses Policy.
Showroom opening hours are 9.30am – 5.30pm Monday to Saturday. We are closed on Sundays and Bank Holidays, with the exception of our Primrose Hill and Tunbridge Wells showrooms, that are open 10.00 am – 4.00 pm Sunday.
Benefits:
We offer a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service, as well as all the below:
- 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
- An additional holiday for your birthday each year after qualifying service of one year
- Public / Bank Holidays and Christmas Eve off
- Access to our Employee Assistance Programme
- Cycle to Work Scheme
- Optional Pension Scheme
- Death in Service
- Private Health Care after five years’ service
- Employee Discount
- Travel costs when travelling beyond your remit
To apply for this role, please click APPLY to submit your CV and a Cover Letter.
Candidates with the experience or relevant job titles of; Face to Face Sales, Retail, Customer Service, Sales Assistant, Interior Designer, Customer Support, Sales Executive, Customer Service, Sales Agent, Estate Agent, Customer Service Assistant, Art and Design, Business Development Executive, Kitchen Design, Sales Consultant, Design Graduate, Customer Service Executive, Sales, Product Specialist, Retail Sales Advisor will also be considered for this role.
