Job Title: Internal Sales Support Co-Ordinator
Location: Anderton Works, ST6 3PF
Salary: Up to £23,500.00 per year
Job type: Full-time, Permanent.
A passion for shape, design and traditional British craftsmanship is the inspiration behind every piece of William Edwards chinaware.
William Edwards and his exceptionally skilled team are well known for their competencies in decorating fine ceramics for famous brands across the UK and around the world. from collaborations with Michelin-star chefs such as Brett Graham and Tom Kerridge to designing stunning yet practical tableware collections, William Edwards continues to be recognised for quality and innovative design.
William Edwards’ mission has always been to champion the craftsmanship and traditional skills found in Stoke-on-Trent, the heartland of England’s ceramics industry since the late 1700s. Since 1995, William Edwards Professional has been based at the historic Anderton Works in the centre of the Potteries.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK
The role:
To develop and grow William Edwards Limited business through both WEL and Steelite International
- Internal sales support at WE/Steelite International to provide first class customer service to prospective & existing customers for both retail, personal wealth, and commercial business.
- The role will be customer facing, supporting WE sales functions as well as Steelite sales where WE products are involved.
- To champion the brand identity of WE, there is a need to ensure we have touch points within the business that are recognised and associated with client and expectations that that brings.
Principal Accountabilities
- To prepare quotations for both WEL and Steelite customers where appliable.
- Support WE & Sales preparation for meetings, including PowerPoint presentations where required
- Project manage custom and high-profile accounts at WE
- Place orders with the WE factory, follow through with key personnel to achieve deadlines, updating customers or distributor along the way
- To understand the budget and strategy/business plan for the WE business, implement where required structure and processes to support the plan and growth in an internal sales function
- To establish and monitor a Customer Relationship Management system that tracks all the key accounts within each targeted channel so that an up to date and accurate assessment of each operator is fully documented inside William Edwards.
- To work in close co-operation with the Business Development Director for the UK & Rest of World, to ensure there is a coordinated and seamless contact strategy with our key customer & distributor base in both commercial and retail arena
- Travel may be required as part of the role to support a project along with the salesperson (UK).
- To review and implement goods sound administrative practices to support, appointments, lead follow up, website and private wealth customers.
- To have a sound understanding of the costing model at WE for both Retail and Commercial customers. Ensuring that we are meeting the business requirements on margins.
Benefits:
- 33 days holiday – mix of fixed and flexible
- Pension contribution
- EAP
- Paycare
- Occupational Health
- Reward and Recognition Scheme
- Bereavement leave
- Long Service Recognition
- Life Assurance
- Refer a friend bonus
- Free Parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Sales Assistant, Sales Administrator, Sales Admin, Administrator, Admin, Sales Support, Support, Assistant, Sales, Customer Services, Customer Sales Associate, Customer Services Administrator, Customer Services support, Customer Service Advisor, Office Administrator, Office Admin, Office Assistant, Office Associate, Office Support may also be considered for this role.
