Job Title: Rides Team Manager
Location: Pembrokeshire, West Wales
Salary: Circa £22,000.00 per annum
Job Type: Full time, Permanent
This is an exciting opportunity for an experienced leader to join the management team at Wales’ Biggest Family Adventure located in Pembrokeshire, West Wales. With over 35 rides and attractions spread over 90 acres of spectacular countryside, they have something to offer the whole family.
This is a full-time position where the hours of work are predominately day based, with some evening work required to cater for their late-night openings. Regular weekend, school holiday and bank holiday working are a requirement of the job.
You will ensure the day to day safe operation of the park rides and attractions ensuring all guests are served by a motivated well-presented and well-trained team with a high level of customer service.
The Candidate:
Duties/ Responsibilities
- To manage the day to day operation of the rides departments, ensuring compliance with health and safety regulations
- To lead and manage your team, motivating, measuring and reviewing performance to support adherence to safety and customer service standards
- To ensure that all rides health and safety regulations are understood and adhered to
- To ensure all training delivered with the department is to the highest of standards and is planned to meet operational requirements
- To ensure guests receive excellent customer service at all times from the rides team by being approachable, friendly, knowledgeable and well mannered
- To ensure appropriate staffing of rides and attractions in line with budgets, forecasts and staffing plans
- To act as park manager on a rota’s basis
- To be an integral member of the winter works team assisting the ride maintenance, facilities upkeep and groundworks under guidance and supervision of respective department managers.
Required
- 3+ years of people management experience
- Experience of managing and leading a large team, adhering to health and safety regulations in a customer-orientated environment
- Excellent written and verbal communication skills and professional telephone manner
- Knowledge of relevant health and safety regulations and best practises
- Detail orientated with strong organisational skills
- Good presentation skills in a group situation
- Approachable, and friendly with a positive outlook.
- Ability to remain calm under pressure and make informed decisions
Desirable
- Experience in rota planning
- Ability to manage crowds and public safety
- Flexible in order to cope with the varied demands of the work and the constant need to respond to evolving circumstances
- Hold an IOSH Managing Safely Qualification
About the company:
The company is a Spanish multinational, with its headquarters based in Madrid, who owns and operates over 65 leisure attractions across Europe, 10 of which are located in the UK.
They are fully committed to equal opportunities and this is reflected in their hiring process.
Please click the APPLY button to send your CV and Cover Letter for this role. Your covering letter WILL be used as a sifting mechanism so make sure it stands out from the crowd!
If this position receives high volumes of applications the company reserves the right to close the advert earlier than stated, so please apply early to avoid disappointment.
The company recognises the time and effort it takes to apply for a position, but as an employer of choice they receive a high volume of applications and in the interests of economy, the company does not notify candidates who have been unsuccessful in their application; consequently if you have not heard anything within 4 weeks of the closing date, please assume that you have not been successful on this occasion.
Candidates with the relevant experience or job titles of; Ride Manager, Ride Supervisor, Team Leader, Team Manager, Park Manager, Park Supervisor, Customer Service Manager, Staff Manager, Training manager, Park Supervisor, Customer Service Supervisor, Team Supervisor, Attractions Manager, Attractions Supervisor will be considered for this role.
