Job Title: Revenue & Benefits Assessment Officer
Location: Sydenham, Lewisham
Salary: £35,000/pa
Hours: 37.5 hours/week,
The Company is striving to become a values-driven enterprise. Service to humanity for the betterment of the community and the advancement of society is at the heart of their purpose. They take a collaborative and consultative approach that values and appreciates the insights, contribution and enthusiasm of the team to make a difference to the organisation and to the lives of disadvantaged people.
With a thirst for knowledge and an unrelenting drive to challenge the status quo, learning and innovation, have become part of their identity to redefine the mental health services landscape. As part of the team, you will contribute to maintaining their ‘Level A’ accreditation in Quality Assessment Framework (QAF), which is denoted for “excellence and leaders in their field” in national performance standards.
This is an exciting opportunity for an experienced Revenue & Benefits Officer whereby you will be responsible for processing, administering and managing Housing Benefit, Council Tax and welfare benefit applications for a caseload of tenants who reside in supported housing environment. You will be playing an important role in the organisation and will be integral to its continuing success. This is a full-time, office based position, 37.5 hours/week, based at Sydenham in Lewisham.
What you’ll need to succeed:
- Undergraduate degree.
- Minimum of three years’ experience and knowledge predominantly in Housing Benefit and welfare benefits such as ESA, PIP, Universal Credit and Council Tax and conversant with legislative changes.
- Exceptional administration, organisation and tidiness skills.
- Experience in credit control and debt chasing.
- Experience of working with caseloads of clients.
- Strong computer skills and digital dexterity.
- Strong numeracy and literacy skills.
- Able to analyse data and compile reports.
- Experience in using Customer Relationship Management systems and databases.
- Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
- Self-motivated and able to use own initiative to find solutions.
- Ability to work under pressure to tight deadlines.
- Ability to prioritise a varied workload.
- Warm, friendly, kind demeanour with a positive and open-minded attitude
- Thirst for knowledge, strive for excellence, and a humble posture of learning
- Caring and compassionate person with a genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives
What we can offer you:
- A friendly, family and happy company culture
- Full ongoing professional training & development plan to achieve career excellence
- Comprehensive induction and training programme
- Opportunity for career progression into management
- Support with further education
- Part of a next-generation digitalised company
- Flat and non-hierarchical corporate structure
- Up to 25 days annual leave, plus public holidays
- Free breakfasts, healthy snacks and refreshments
- Social and team-building activities
- Pension scheme
- Free parking
- Paid sick leave and free eye tests
- Employee Assisted Programme
- Generous maternity policy
The company’s approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation’s values and principles. They’re a strong believer that an organisation is only as good as its people, who are its greatest treasure. They are an equal opportunities employer.
Please click on the APPLY button and you will be redirected to the company’s careers page to complete your application.
Candidates with experience or relevant job titles of; Housing Revenue Officer, Credit Control Officer, Housing Benefits Advisor, Housing Revenues Officer, Revenues Administrator, Revenue Recoveries Executive, Benefits Assessor, Benefits Officer, Benefits Administrator, Graduate Advisor, may also be considered for this role
