Job Title: Retail Assistant
Location: Leicester, LE1 3PJ
Salary: National Minimum Wage
Job type: Fixed Term Contract – 1 year, Part Time
Hours: 15 hours per week – October to May, 30 hours per week June, July, and August
The Company, a well-established School Uniform Retailer, Manufacturer & Wholesaler who boast Market Leadership in their Sector are currently looking for a part time Retail assistant to work in their Leicester store.
The Role
Reporting to the Retail Manager, the shop Assistants role is to provide assistance and excellent customer service to the customers of the store, online shop and other retail initiatives and presentations at schools.
You must be available to work any day of the week as and when required. This vacancy is not suitable for any applicant that has other employment or education commitments.
Since you’ll be dealing with children on a daily basis the role will be ideally suited to someone who has experience dealing with children, either professionally or personally.
Key Responsibilities:
Core Duties
To ensure the smooth running of the shop, and maintaining the shop standards by:
- Participating in the day-to-day running of the shop
- Keeping the shop and displays clean and tidy at all times
- Keeping the stockrooms orderly at all times
- Maintain regular checks on levels of stock and report to Retail Manager
- Operating the till and accurately handling cash, cheques and credit/debit cards transactions
- Maintaining accuracy of signs, price and size information throughout the store, correct and report to the Retail Manager
- Respond to orders received online/phone by processing sales and packaging orders
- Follow cashing up procedures report discrepancies
- Assist in changing displays of shop stock
- Receiving deliveries, unpacking and re-shelving or storing stock
- Assisting with regular stock checks and annual stock takes
- Looking after all aspects of the shop whilst the Retail Manager is away
- Ensuring all fire exits and escape routes are kept free from obstruction
- Being vigilant at all times and to help minimise stock loss
- Attend at school marketing events as and when required – some schools may be quite a distance away and these events are invariably in the evenings
Customer Service
To ensure that excellent customer service is demonstrated at all times by:
- Developing a good knowledge of all the schools and their uniforms and all shop stock
- Maintaining accuracy in all aspects of customer service and advice
- Informing the public about the benefits of school uniform being available from the Company and developing new business leads
- Respond to general customer enquiries and complaints received in person, by phone or email – report to Retail Manager
- Work as part of a team with the other staff members and be aware of what is happening in the rest of the business
General
- Ensure any issues concerning customer care are reported to the Retail Manager
- Comply with high standards of personal presentation for dress and hygiene
- Ensure all Health & Safety procedures are effectively carried out and report any concerns to the Retail Manager
Contribute to the continuing development of the Company
- Contribute to the identification of Branch objectives for the short, medium and long term
- Work as part of a team with other members of staff to continue developing new leads and increasing the numbers of schools within the company portfolio
- Maintain regular dialogue with schools and school staff ensuring our information is up to date and accurate
- Observe and be alert of competitor activity and report to Retail Manager
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Face to Face Sales, Retail, Customer Service, Sales Assistant, Customer Support, Customer Service, Customer Service Assistant, Customer Service Executive, Sales, Product Specialist, Retail Sales Advisor may also be considered for this role.
