Job Title: Retail Assistant
Location: Salford
Salary: £9.90 p/h
Job Type: Part time (10 or 20 hours)
About the role:
To be considered for this role please ensure that you follow the link to The Lowry website and submit cover letter and CV. Applications not submitted via The Lowry website cannot be considered
We are looking for 2 motivated Retail Assistants to work within our gift shop, providing a key role in the overall experience of our visitors.
We have the following contracts available:
1x 20 hours per week, worked over/up to 4 days
1x 10 hours per week, worked over 2 days
You will be required to work on a flexible rota pattern, which will include weekends and bank holidays, as well as evening working where required.
Key Responsibilities:
Customer Service
- Positively engage with all visitors and provide excellent, proactive customer service at all times.
- Deliver a high level of product knowledge and understanding, offering alternatives where appropriate and focus on upselling and cross selling at point of sale.
- Process and fulfil on-line and telephone orders daily and follow all guidelines and procedures.
- Ensure the shop floor is consistently clean, tidy and well stocked, maintaining an attractive shopping environment, as well as a clear, concise customer journey throughout the gift shop.
Stock
- Ensure that stock is correctly priced, coded and entered properly onto the EPOS system, as well as making sure all products scanned at point of sale are correct.
- Assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay.
- Ensure the stock room is clean, tidy and well maintained. Inform retail management when stock and sundries are running low and bring to their attention any stock/product issues.
- Assist on all aspects of stock takes; including counting stock; ensuring counts are accurate and assist with any appropriate action to resolve any discrepancies.
Procedures
- Ensure all EPOS procedures are followed at all times, as well as reporting of any errors/malfunctions to the management team.
- Responsible for the security of all relevant monies in compliance with company procedures, as directed by the retail management team.
- Report health and safety hazards with regard to working practices, defective equipment or physical working environment to retail management or maintenance team.
Other Duties
- Promote and comply with legislation and The Lowry’s policies on equal opportunities and health and safety both in delivery of services and the treatment of others.
- Fulfil, on occasions, other reasonable duties which may be required to be undertaken in other departments of The Lowry.
Essential Skills and Experience:
- Excellent proactive customer service and care skills.
- Ability to work as part of a team and on own initiative.
- Proactive approach to replenishment of goods and maintaining a clean/tidy shop floor and stockroom.
- Knowledge of and interest in current trends and development within the retail industry.
- Experience of working in a retail environment at a gallery, museum or similar tourist attraction.
- Cash handling.
- Use of EPOS systems.
Desired Skills and Experience:
- Upselling/cross-selling skills.
- Good visual merchandising skills.
- Knowledge of and interest in LS Lowry and other genres of art.
- Knowledge of the cultural sector.
- IT literate, particularly with Microsoft Office.
- Good knowledge of online order fulfilment using Shopify or similar.
- Experience of working in a high-street or other gift shop outlet.
Benefits and package:
- Complimentary and discounted theatre and live event tickets.
- Free car parking at MediaCityUK just a few minutes’ walk from The Lowry building.
- Generous annual leave entitlement – including your birthday off!
- Discounts at the bars, restaurant and gift shop located within The Lowry building.
Please note that MediaCityUK is a well-connected destination with a variety of different transport options – bus, car, tram and bike.
The closing date for this vacancy is Friday 30 December 2022 at 10:00am.
The Lowry is proud to be an equal opportunities employer and we strive to reflect and represent the full breadth of the community we serve across our workforce. We proactively work to achieve greater diversity in the areas of gender, race, disability, sexuality, socio-economic background, faith and age.
If you’re interested in the role and would like to put yourself forward please hit APPLY. Candidates with the relevant experience or job titles of: Face to Face Sales, Retail, Customer Service, Sales Assistant, Customer Support, Sales Executive, Customer Service, Sales Agent, Customer Service Assistant, Sales Consultant, Customer Service Executive, Sales, Product Specialist, Retail Sales Advisor will also be considered for this role.
