Job Title: Restaurant Supervisor
Location: Salford
Salary: £24,648 per annum
Job Type: Full time (40 hours per week over 5 days) Temporary contract – 10 months- August 2023.
The Lowry is an internationally acclaimed cultural landmark situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations. We are committed to celebrating the unique heritage of the location, putting communities and people at the heart of all we do.
About the role:
Due to maternity leave, we have an exciting and rare opportunity available for a Restaurant Supervisor, who will be responsible for the smooth running of our Pier Eight Restaurant. As a member of the management team you will play a pivotal role in the overall experience of our guests, therefore experience in the industry is essential. You should have excellent leadership skills – to manage, inspire and motivate the team. But above all we want people with big personalities and big smiles! Be accountable for the operation of Pier Eight Restaurant and Bar, food and beverage operations. Ensuring the department achieves consistently high standards of customer service, whilst maintaining operational controls, maximising sales opportunities.
Key Responsibilities:
- Act as the first point of contact for the customer processing Lowry and Quaytickets booking transactions using the computerised box office systems both on site at The Lowry contact centre and off site at mobile box offices as required.
- Ensure that accurate customer information is actively obtained, recorded and maintained within the database according to the Data Protection Act.
- Carry out telesales campaigns.
- Ensure the highest standards of customer service are consistently delivered in a timely manner.
- Promote and comply with legislation and The Lowry’s policies on equal opportunities and health and safety both in the delivery of services and the treatment of others.
- Identify and undertake training and development as required in order to meet personal and business needs.
- Undertake any other reasonable duties, commensurate with the level of the post so as to ensure the smooth running of The Lowry.
Essential Skills and Experience:
- Good administrative and organisational skills including the ability to prioritise and manage projects effectively.
- Good interpersonal skills.
- The ability to build and maintain relationships across the catering function.
- A knowledge of and interest in the current trends and developments within the Catering Industry.
- An understanding of personal and collective responsibility with regard to Health, Safety, Hygiene and licensing regulations/ procedures.
- Awareness of restaurant booking systems.
- Intermediate Food Hygiene Certificate.
- Knowledge of current licensing legislation.
- Experience of supervising a team of staff in the catering industry.
- Experience of supervising a range of busy catering outlets e.g. cafés, restaurants, pubs.
- Experience of controlling and managing within budgetary parameters.
- Computer literate with the ability to use various packages such as Microsoft Office, Excel and PowerPoint.
- A flexible and adaptable approach to working hour.
Desired Skills and Experience:
- The ability to inspire others whilst being self-motivated.
- An understanding of marketing and business development.
- Advanced Food Hygiene Certificate.
- Professional catering management qualification.
- Experience of supervising large teams.
- Awareness of brand importance to an organisation such as The Lowry.
- Experience in stock taking procedures.
Benefits and package:
- Complimentary and discounted theatre and live event tickets.
- Free car parking just a few minutes’ walk from The Lowry building.
- Generous annual leave entitlement and a paid day off for your birthday!
- Discounts at the bars, restaurant and gift shop located within The Lowry building.
Please note that MediaCityUK is a well-connected destination with a variety of different transport options – bus, car, tram and bike.
The application deadline for this vacancy is Monday 26 September 2022 at 12:00pm.
Interviews will take place on Tuesday 4 October 2022
To ensure fairness during our shortlisting process, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.
If you’re interested in the role and would like to put yourself forward please hit APPLY. Candidates with experience of: Restaurant Supervisor, Restaurant Manager, Assistant Restaurant Manager, Bar Manager, Hospitality Manager, Hospitality, Catering Staff, Catering, Catering Manager, may also be considered for this role.
