Job Title: Resource Planner
Location: Southend-on-Sea
Salary: Negotiable depending on experience
Job Type: Full Time, Permanent (Mon – Fri 9:00 a.m. – 5:30 p.m.)
The Company is a European award winning state-of-the-art contact centre specialising in all forms of customer contact from calls through to web chat and social media.
They are looking for an experienced Resource Planner to join our in house Resourcing team, specialising in the forecasting and planning of the contact centre.
Key Responsibilities:
- Creating contact centre forecasting and scheduling across a multi-channel contact environment
- Monitoring real time activities to ensure service levels are achieved
- Developing long term capacity plans and providing accurate workload predictions for annual budgeting and planning
- Contribute to the achievement of KPIs, SLAs and other agreed targets, with particular focus on the provision of client reporting
- Support in the production of timely and accurate financial forecasting, both internally and externally
- Analysis of forecasting plans, trends, mitigating risks, and re-evaluating strategies
Key Requirements:
- Proven experience in a resource planning / analyst capacity
- Expert user of MS Excel
- Strong mathematical abilities, including the calculation of data using complex equations
- Creative problem solving and analysis skills
- Have an understanding of working in a customer contact centre environment, ideally in a multichannel environment
- Strong written and verbal communication skills
- Experience of working in a customer facing environment
- Works well within a team
- Flexibility, professionalism, drive and willingness to learn
Benefits:
- Discounts with over 40 local businesses
- Health care plan and pension
- Free fruit Wednesday’s
- Ice Cream August
- Massages once a week
- Dress down Friday Working Hours
Please click the APPLY button to send your CV and Cover Letter for this role.
Please note: due to the nature of the role, no sponsorship or relocation packages will be available for this position and so candidates must be eligible to both live and work in the UK to be considered.
Candidates with the relevant job titles and experience of Resource Coordinator, Resourcing Advisor, Resourcing Executive, Operations Scheduler, Long Term Planner, Budget Planner, Business Development, Business Assistant, Forecasting, Forecast Analyst may also be considered for this role.
