Job Title: Resident Involvement Officer
Location: Lincoln
Salary: £20,073 – £20,127 per annum
Job Type: Full Time, Permanent
Application Closing Date: 24th May 2022
At the City of Lincoln Council, we think diversity drives improvement. We are many different people, with different cultures, backgrounds and ideas, but we all share the same passion for providing great service to our community. A career with us is rewarding in lots of different ways. We’re an ambitious authority and our vision for Lincoln is set to transform the city in the coming years.
About the role:
Would you like to be part of a dynamic, forward thinking team where every day is different?
The City of Lincoln is looking for 2 full time staff to join its Resident Involvement Team. This is an exciting opportunity which will require the successful candidates to actively engage with and support our tenants and leaseholders so they can contribute their views to service delivery, policy development and other issues which affect them.
The postholders will seek to further develop tenant / resident participation for the Council. They will work in partnership with relevant stakeholders to ensure effective community engagement which will help inform service planning and delivery, therefore the roles require an element of flexibility as there may be occasions where the post holder will need to work evenings and weekends to support the relevant groups.
Main Duties and Responsibilities:
- Providing support to the Lincoln Tenants Panel, focus groups, panels and forums which may require occasionally working outside office hours
- Increasing meaningful resident involvement throughout the city by the development of existing and the creation of new structures of involvement
- Arranging and facilitating tenant and leaseholder meetings and assisting in the wider resident involvement and consultation processes
- Producing and developing Home! magazine in consultation with residents groups
- Carrying out induction training for new tenant representatives and develop training programmes
- Leading on tenant scrutiny reviews to include tenant training and performance reports.
About you:
The successful candidates will:
- Have the ability to provide a high level of customer care
- Be a good, confident communicator able to cope with a wide variety of situations
- Have an appreciation of local housing issues affecting the council housing sector
- Have the ability to demonstrate excellent analytical, written and IT skills.
- Be competent at using Microsoft Word, Excel and Powerpoint to produce spreadsheets, reports and plans
- Have experience of working in a local authority housing environment or equivalent e.g. housing association OR voluntary sector.
- Have the ability to transport yourself within and beyond the city boundary as required.
- Have GCSE English and Maths minimum grade C or equivalent
- Have the ability to work accurately under pressure and manage competing demands
Benefits:
- Flexible working options / Flexi time scheme
- 23 days annual leave plus bank holidays
- Local government pension scheme
- Employee benefits online discount scheme
- Employee Assistance Programme
- Health and Wellbeing support
- Tax free bike scheme
Please click the APPLY button go through the Council Website and fill in the application form for this role.
Candidates with experience of; Resident Involvement officer, Residential officer, involvement officer, Senior resident officer, Senior Involvement Officer will also be considered for this role.
