Job Title: Repairs Manager
Job Type: Full time / Permanent
Salary: £45,000 per annum
Located: Stockwell, London, SW9
Closing Date: 27th October 2023
About SW9 Community Housing
SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. Being a community-based organisation, we are seeking to recruit an experienced Customer Services Officer, with a focus on service delivery and a people-centre approach. With a turnover of £11m, and rising, and in excess of £150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey.
About the role:
Are you a skilled and experienced Repairs Manager looking for a new challenge? We have an exciting permanent position available, if you are positive, motivated, and passionate about people, delivering services in the community and have a good attitude this is the role for you.
As a Repairs Manager, you will lead a team of Customer Service / Repairs Assistants, in delivering a high performing customer focused, repairs management service. To ensure efficient day-to-day management of workload and productivity. Your role will be crucial in improving and maintaining the quality and consistency of service. Managing the planned maintenance projects, including liaison and oversight of contractors
About you:
Education
- Degree-level education or equivalent through relevant training/experience commensurate to the role (highly desirable).
- Holds a relevant professional qualification (highly desirable).
- Holds a management qualification (desirable).
- Evidence of continuous, challenging, and relevant professional development.
Knowledge and skills
- Knowledge of the regulatory requirements of Registered Providers is desirable.
- Demonstrate evidence of building and maintaining effective, productive relationships with key stakeholders.
- Experience of devising and, policies, and procedures in the field of social housing.
- Sound knowledge of current and future challenges facing housing as well as an understanding of “third sector” services’ issues and sensitivities.
- Up-to-date knowledge of legislative frameworks, regulatory requirements, and key issues relevant to the post.
- High level of numerical, verbal, and written skills in order to manage budgets, produce and present reports, policies, procedures etc. to the Board, Committee, staff and stakeholders.
- Excellent analytical skills in order to consider different and challenges and find workable solutions.
- Excellent leadership and motivation skills with evidence of identifying and developing high performers.
- Excellent communication and negotiating skills in order to build effective relationships with key staff and stakeholders.
- Able to gain credibility, represent and promote the organisation with internal and external stakeholders.
- Able to model excellent behaviour to other managers and staff in the organisation an demonstrating a model of professional standards always aligned to SW9 CH Values and Behaviours.
Experience
- Experience at operational management level within Housing, with budgetary responsibility and evidence of driving forward an innovative, high quality and customer focused service in the relevant services areas.
- Experience of developing policies and procedures to enhance the effectiveness of the business
- Experience of successful working at management level.
- Experience of development and implementation of effective Health and Safety management systems.
Who we are:
Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders.
Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation.
Benefits:
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:
- competitive salary
- a defined contribution Pensions Scheme (employer match up to 8%)
- 5 x annual salary life assurance cover
- competitive annual leave entitlement
- Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
- employee assistance programme
- excellent learning & development opportunities
- staff discount scheme
- Medicash health plan
- a modern office and facilities
Additional Recruitment Information:
We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful.
