Job Title: Relationship Manager – Waste Management
Salary: Competitive, depending on experience
Location: Brentwood, Essex
Job Type: Full Time, Permanent
Job Role:
- To establish and maintain a preferred supplier list (PSL) and set of service, compliance and price levels for core suppliers and a list of specialist suppliers, auditing these to maintain standards
- To create and maintain a reference resource for other members of the group’s outlining each supplier’s (core and specialist) capabilities and services including a pricing matrix
- To create and maintain strong working relationships with their suppliers to ensure that they and their clients experience the best service, compliance and price
- To manage the Compliance Officer and Customer Service Team Leader
- To use your knowledge and expertise to ensure that the company remains at the forefront of developments in waste to meet its customer demands
Key Responsibilities:
Individual Contribution
- Identify the expected and ‘superior’ levels of service, compliance and price that is expected from their suppliers
- Review all existing core service suppliers and rate them against the expected and ‘superior’ levels of service, compliance and price
- Identify a preferred supplier list (PSL) of core service suppliers ensuring these meet their expected and where possible ‘superior’ levels of service, compliance and price
- Create and launch service level agreements (SLA) for core service suppliers on PSL
- Identify specialised services for which they need new or more suppliers; source suitable specialist suppliers; rating them against the expected and ‘superior’ levels of service, compliance and price
- Where appropriate, create and launch service level agreements (SLA) for specialised service suppliers
- Create in a readily available and easily understandable format, a resource to outline each supplier’s (core and specialist) capabilities and services including a pricing matrix for use by other members of the group crucially the Business Development team
- Prior to creating such a resource, support the Business Development team in acquiring the services and prices from both existing and potentially new supply partners
- Carry out training with other members of the group covering the preferred supplier list, supplier’s (core and specialist) capabilities and services and service level agreements
Leadership
- Manage the Compliance Officer and Customer Service Team Leader including where appropriate
- Escalation point for Compliance Officer and Customer Service Team Leader with supplier issues
- Point of contact for HR concerns escalated by Compliance Officer and Customer Service Team Leader
- For the Compliance Officer, management of workloads and work flow
- With Customer Service Team Leader agree targets and objectives for staff and provide support and guidance on managing staff performance;
- Agree objectives for Compliance Officer and Customer Service Team Leader and regularly monitor their performance against these through the PRDP process;
- Regular communication to Compliance Officer and Customer Service Team Leader through informal and formal channels such as team and one to one meetings
- Fostering team spirit by encouraging, supporting, coaching and motivating
Additional Responsibilities
- Undertake any reasonable duties as required to meet the needs of the business
Skills and Experience required:
- Experience of working in the waste industry and a knowledge of and understanding of waste management solutions and legislation is essential
- Knowledge of the asbestos and/or hazardous waste market would be an advantage but not essential
- Experience of supply chain management is not essential and candidates from a business development or account management background who wish to change their focus would be welcome
- Experience of people management is essential
- A very personable ‘can do’ attitude and an ability to be self-sufficient and self-motivate is essential
- Socially confident with a proven ability to quickly build relationships both internally and externally
- Excellent verbal and written communication skills
- Strong negotiating skills with a proven track record of successful negotiations
- Structured, organised with the ability to multi-task
- PC literate with good knowledge of IT systems, Microsoft Office suite
Candidates will need access to their own transportation as the office is not serviced by public transport.
NO AGENCIES
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Supplier Relationship Executive, Relationship Executive, Supply Executive, Senior Buyer, Purchaser, Senior Purchasing Officer, Sourcing Executive, Procurement Officer, Procurement, Buying Executive, Supply Chain Manager, Assistant Category Officer, Purchasing Executive, Supply Scheduler, Senior Supplier, Procurement Project Executive may also be considered for this role.
