Regional Assistant Manager

Job Title: Regional Assistant Manager

Location: Wethersfield, Braintree, Essex

Salary: £35,643 per annum

Job Type: Permanent, Full Time

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Role:

We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team on a Permanent Contract.

Duties and Responsibilities:

• Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations
• Responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Manager, including monitoring inboxes and respond or allocate requests received, planning for staff workloads, absence monitoring and ensuring assigned rota duties, are carried out as planned
• Support with the Health and Safety arrangements of this multi-disciplinary team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements
• Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution
• First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns
• Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible
• To support KPI assurance for the regional team
• Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service
• Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes
• Act as a contact with the Home Office, Social Services, Healthcare Professionals, AASC provider and other relevant agencies for applicants with additional support needs
• Keep full, accurate and up-to-date case records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks
• Support Regional Manager with administrative requirements for the contracts and services i.e, daily management reports, KPI data checks, managing regional appointments to ensure efficient service delivery; and Quality Management of the service, including but not limited to; supervisions and file reviews, client feedback, internal and external audit activity e.g. Advice Quality Standards, ISO etc. as well as In line with OISC and Migrant Help requirements and quality frameworks
• Attendance at sub-contract/stakeholder/safeguarding meetings as required, ensuring Migrant Help policies, and operating procedures are followed at all times
• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti- human trafficking operations, EU Migrant Advice, Foreign National Prisoner Advice Service

Experience and Skills:

• ​Demonstrable competence in a people management role, at supervisory level
• ​Working with people in sensitive and emotionally demanding situations is essential
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to plan, review, work and deal with deadlines and conflicting priorities
• Shows resilience when faced with challenges from both work and individual clients
• operational experience working to challenging performance KPI’s

What else to expect:

• The Regional team operate Monday to Friday between 8am and 6pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis
• This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises
• The postholder will need to fulfil rostered duties as may be required of the service
• This post requires weekend working on a rota basis

Closing Date: 2^nd April 2024

Please click on the APPLY button to complete the application form for this role.

Candidates with the experience or relevant job titles of; Regional Manager, Regional Assistant, Line Manager, Assistant Line Manager, Client Advisor Manager, Advisor Manager, Account Manager may also be considered for this role.