Job Title: Refugee Employability Client Advisor
Location: Kent (Hybrid)
Salary: £27,275 (increasing to £31,059 following successful completion of a 6 months’ probation period)
Job type: Fixed-Term contract, until June 2025
About us:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
The Role:
The Refugee Employability Programme is a new initiative that offers enhanced support to defined cohorts of legally recognised refugees in the UK. Starting in September 2023, the programme will provide tailored support for each participant focused on gaining sustainable employment. Migrant Help will work with employers, local government, and other community partners to ensure that individuals are fully supported with their journey back to employment and integration into UK society. The programme includes delivery of employability- focussed English to Speakers of Other Languages (ESOL) tuition for some of the defined cohorts. Migrant Help is responsible for delivering the programme across Kent, Yorkshire and Humber.
As a Client Adviser, you will be responsible for delivering front-line support to clients on the Home Office Refugee Employability Programme, ensuring that they receive excellent service which is compliant with all Home Office requirements.
Duties and responsibilities:
- Take responsibility for engaging with potential clients, explaining eligibility and bringing in referrals to the programme as part of a coordinated team approach.
- Be accountable for your caseload of assigned clients and working with them to address their learning, integration and employment needs in line with both contractual requirements and the individual’s needs. This will include:
- Building rapport and a positive working relationship with each client.
- Assessing the client’s starting position to decide how to best meet their needs.
- Creating and following through with individual Personal Development Plans, ensuring appropriate and effective activity is undertaken by each client.
- Providing challenge, advice, and guidance where appropriate, to develop clients’ capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
- Develop an understanding of specialist signposting services in the local area/region, so that you are able to source and refer clients to additional support when needed;
- Cultivate a welcoming environment and ensure a high level of engagement / re-engagement with clients;
- Work collaboratively as part of a small team to ensure excellent support for all clients;
- Deliver program in accordance with contractual Service Level Agreements and company standards;
- Maintain clients’ records in accordance with data protection requirements so that personal information is safeguarded, and the client journey is accurately recorded;
- Meet personal performance targets, Key Performance Indicators and Quality and
- Compliance measures by delivering high quality employability provision to clients, both remotely and face to face;
- Develop relationships and networks with key local stakeholders including employers to provide the best possible support for clients.
Experience and skills:
- Experience of working in a client engagement and support-focused role
- Experience of providing one-to-one support and coaching to individuals with the ability to constructively challenge where needed
- Experience in the management of a caseload of individual clients according to a set of contractual standards and requirements
- Exposure to the challenges experienced by refugees or asylum seekers, or personal lived experience
- Strong ability to problem-solve, research information and solutions, and to take initiative.
- Ability to write short reports and feedback on service operational achievements
- Ability to reflect on ways to continuously improve service delivery
- Excellent computer skills including Word, Excel, Power Point, databases
- Awareness of, and commitment to, confidentiality and GDPR data protection.
- Good clear written and oral communication skills in English
- Ability to work accurately and systematically, demonstrating attention to detail
- Excellent self-organisational and interpersonal skills
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
Candidates with the relevant experience or job titles of: Care Advisor, Helpline Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, , Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
