Job Title: Referral, Recruitment & Training Administrator
Location: SILC Offices, Astolat, Coniers Way, Guildford, GU4 7HL
Salary: Up to £26,530 per annum plus 5% Employer pension contribution
Job Type: Permanent, Full-time (35 Hours Per Week)
Surrey Independent Living Charity (SILC) is a charity that supports disabled people, older people, parents of disabled children, carers and people with long term health conditions across Surrey.
We have been operating since 1997 and provide a range of services all aimed at enabling people to live independently and to have their voices heard.
We are committed to the Social Model of Disability and are led by people with a lived experience of disability and/or long-term health conditions.
About the role:
If you would like the chance to make a real difference for people in Surrey who need support to live independently and to have their voices heard, then we would love to hear from you.
Key Duties:
Referrals management
- Process incoming referrals of all types
- Create new customer records on our Customer Relationship Management system
Recruitment
- Support the placement of PA job adverts on Job Centre website and any other channels required
- Support the administration of Support Finder
- Send out application packs requested
- Support the administration of the Disclosure and Barring Service checks process.
- Undertake references checks
Training
- Implementing the SILC training offering
- Liaising with employers and Personal Assistants regarding their training needs
- Sourcing and liaising with the third-party trainers
- Supporting the provision of employment training
Promotion
- Promotion of Personal Assistant recruitment and employment
- Promotion of the Support Finder website
Data management
- Complete data quality checks
- Produce quarterly reporting stats for SILC website Independent Living and Advocacy services
- Collect service feedback from clients
- Support the system for recording and sharing feedback with relevant staff
- Support the SILC Archiving system
Reception duties
- Joint first in line on reception. Deal with simple enquiries and answer FAQs (across the different communication channels) about all SILC’s services
- Provide cover for other Admin roles as required
- Serve as a SILC Fire Marshall and SILC First Aider
Key Requirements:
Experience Essential:
- Use of IT systems and databases
- Customer service
- Dealing with people on the telephone
Experience Desirable:
- Recruitment
Skills Essential:
- Excellent communication skills with the ability to communicate well in a range of formats and with a variety of audiences
- Excellent interpersonal skills, with the ability to build strong relationships with colleagues and partners
- Good reading and writing skills
- Ability to work independently and prioritise effectively
- Ability to handle a varied workload
- Excellent IT skills, especially in Microsoft packages and in databases
Skills Desirable:
- Good time management skills
- Good problem-solving skills
Other Essential:
- Able to demonstrate an understanding of and commitment to the ‘Social Model of Disability’
- Able to work flexibly and on own initiative
SILC is an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote anti-racism, equality, diversity and inclusion in all that we do. We encourage disabled people to apply, but also value committed individuals who are passionate about what we stand for.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Human Resources Executive, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR team Admin, Training Administrator, Recruitment, Recruitment Consultant, Recruitment Advisor, Recruitment Coordinator, Junior HR Advisor, Administrative Support, Office Administrator, Talent Development Administrator, Recruitment Administrator may also be considered for this role.
