Job Title: Junior Receptionist / Receptionist
Location: London
Salary: £19,000 – £23,000 per annum DOE
Job type: Full Time
Working hours: 5 days a week over a 6 day period with a day off during the week – working Monday 10am – 6pm and Saturday 11am – 4pm.
City Rooms have been providing safe, affordable accommodation since 2009. We understand the needs of our customers and have built our business to give them peace of mind, flexibility and convenience at a price they can afford.
We have set some amazing goals for this year, and we need your help!
The role:
We are now looking for a Receptionist to join our busy lettings company. You will be working with the Senior Receptionist/Office Supervisor.
The Candidate must possess:
- Require minimal direction and supervision.
- Have 2-4 years established previous experience in a high-paced, high-volume environment such as a medium or large busy office, serviced office, hotel or restaurant establishment.
- Have a strong and confident manor, be able to prioritise well and work under pressure.
- Have strong organisational and time management skills working within restrictive timeframes and be proactive.
- Deal with complex situations easily, think outside the box, with multitasking being essential.
Key Responsibilities and Accountabilities:
- An excellent communicator in both verbal and written English.
- Greeting a high number of visitors on arrival at the office, around 200 plus at peak times, ensuring that Reception is manned at all times, not left unattended.
- Enquire about reason for visit to pass on to the relevant letting’s agent or manager
- Direct to the correct person or department or supply with correct contact information.
- Informing the relevant Lettings Agents and other department their clients have arrived.
- Assist in monitoring the reception area, client’s arrivals/waiting times keeping them inform of the progress of their reason for visiting us; chasing relevant people and departments.
- Ensure visitors log and a deliveries log are up to date.
- Respond to a high number of varied calls around 100 plus, taking messages, returning missed calls using different technology platforms for communication.
- Allocating all Walk-In clients to relevant Letting Agents, in line with department processes or informing managers of any issue areas.
- Assist in making appointment for the Lettings Manager and Sales Director as required.
- Assist with answering basic questions and directing them where to find relevant information.
- Help the Senior Receptionist with some minimal administration duties; being the point of contact between Reception and Administration for assisting with check in/out admin tasks such as documentation, key issue or return, payment and receipts; helping clients administration and/or check in processes.
- Checking the company general inbox, forwarding emails to the relevant people or department and acknowledging the client emails.
- Dealing with daily reference requests for previous tenants, respond in line with GDPR before responding, general information queries.
- Point out the self-service tea/coffee and stations; maintain cleanliness of reception, assist with ordering office supplies.
- Supporting with ideas and improvements for the front of house area.
- Be able to stay longer hours during the busy seasons.
Benefits:
- Nest Pension scheme
- Company parties- externally or internally
- Open plan office with music playing
- Young team of friendly people in a relaxed and casual atmosphere
- Healthy work life balance
- Some flexibility in working.
- Company phone where necessary
We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service may also be considered for this role.
