Receptionist

Job Title: Receptionist

Location: York

Salary: £22,000-£28,000 per year – Depending on experience.

Job type: Full time, Permanent. 8.00-5.00pm, occasional overtime may be required

Working in the office in Tockwith, on the outskirts of York, this role will be fast paced and involve interacting with all departments across the business as well as welcoming visitors and clients, providing general business administration and answering incoming calls. We encourage our teams to engage with our ambitious plans, making this role an opportunity to make a real impact at Stage One.

The Role:

The is a fast-paced role that will involve working as the first point of contact for visitors to the Company as well as working closely and effectively with the Managing Director, keeping them well informed on day-to-day activities, upcoming commitments and responsibilities.

They will play a key part in providing a warm and welcoming atmosphere, delivering consistent exceptional customer service and looking for opportunities to exceed customer expectations wherever possible.

The successful candidate will ideally have previous experience within a similar Receptionist/ Business Support role and be confident working in a varied and challenging role including managing appointments, diaries and meetings, composing and preparing correspondence, organising travel plans and minuting meetings. The role will also require interacting with a wide range of visitors therefore it is essential that they have excellent interpersonal skills.

They should also have the ability to work collaboratively as well as independently and have a willingness to support colleagues in the office.

General office management will also be a large part of the role as they will be responsible for stock replenishment of office consumables, diary management and ownership of the meeting rooms.

Key Responsibilities:

• Providing a highly professional reception service, meeting and greeting all visitors and clients in a courteous professional manner, ensuring all visitors follow signing in and out procedures.
• Responsible for call handling, field cold callers and ensure all visitors have appointments, taking all sales and general enquiries and ensuring the appropriate people are aware of the messages.
• Responsible for the reception areas being tidy and preparing meeting rooms for client visits / meetings. Meeting rooms are to be tidy and fully stocked at all times including catering, crockery and stationery.
• Ensuring client visits run smoothly from arrival and that the client experience standard is met, managing the booking of meeting rooms, ensuring lunch is provided when required, taxis are booked when required and the meeting room is cleared efficiently.
• Diary management, including scheduling of meetings and efficient and managing several diaries.
• Management of travel itineraries and booking occasional travel, including flights, hire cars, hotel accommodation and transport.
• Scheduling, agenda preparation, note taking in meetings, circulating actions and notes as well as filing notes from meetings.
• Uphold a strict level of confidentiality.
• Be the main point of call in the office for general enquiries.
• Raising purchase orders and following GIA procedures.

The above list of duties is not exhaustive and is subject to change. The post holder may be required to undertake other duties within the scope and grading of the post.

Person specification:

Qualifications

• A general education to include 5 GCSE passes at Grade C or above (including Maths and English), or an equivalent educational qualification, or relevant experience (Essential)

Knowledge

• Knowledge of administrative procedures and processes used in a busy (Essential)

Personal attributes

Essential –

• Positive attitude to work, drive, enthusiasm and commitment
• Ability to remain calm when under pressure
• Strong attention to detail
• Have a flexible approach to working hours, so that these can be arranged to meet the needs of the business, particularly during busy periods of the year
• Willingness to undertake relevant training as appropriate
• Enthusiasm to support other areas of the department as required

Skills, Experience, Abilities & Competencies

Essential –

• Minimum of 2 years’ Administration/Receptionist/Business Support experience
• Previous customer service/client facing experience
• Competent in the Microsoft Office Suite including Outlook and Excel
• Strong communication skills and ability to communicate effectively with a wide range of people
• Excellent time management skills and the ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard, to required deadlines
• Ability to handle a varied and ever-changing workload
• Experience of using internal databases (Desirable)

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service may also be considered for this role.