Job Title: Receptionist
Location: Orpington
Salary: £26,000 per annum
Job Type: Full time, Permanent
Hours: 8.30am to 5.30pm, Monday to Friday
About the Role:
As a Service Adviser/Receptionist you will be an integral part of a dedicated team that focuses on delivering outstanding customer service. You will be responsible for sourcing parts, arranging repairs through our workshop and booking MOTs.
Reporting directly to the owner, you will be supporting the business with all parts and service aspects to ensure tasks are completed on time and to a high standard, delivering outstanding customer service at all times.
Key Duties:
- Dealing with incoming enquiries, booking services, repairs and MOTs.
- Co-ordinating and liaising with the workshop to ensure the smooth running of the business.
- Preparing customer invoices via the DMS.
- Provide a high level of service to customers – through understanding their requirements, responding to requests, progressing jobs and providing advice.
- Obtain quotes from third party suppliers and order parts.
- Maintain/update DS with timely and accurate data.
- Deal with parts returns, credits and invoices.
- General admin duties.
Key Competencies:
- Excellent communicator – both written and verbal.
- Excellent customer service skills.
- Personable, confident, self-starter able to work independently as well as part of a team.
- Ability to multi task; and remain calm in difficult or pressurised situation.
- Good working knowledge of DMS systems (training provided).
- Accuracy and attention to detail.
- Good administrative and organisational skills.
- Great team player.
Benefits:
- 20 days holiday plus Bank Holidays
- Company pension scheme
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
