Job Title: Quotations / Business Development Officer
Industry: Analytical Chemistry
Location: Greater London
Salary: £26,000 to £27,500 per annum depending on experience + Discretionary bonus scheme +
Benefits (Listed below)
Job type: Full-time, permanent
Start date: ASAP
Benefits
- Full training will be provided as necessary
- Competitive salary
- Discretionary bonus scheme
- 25 days annual leave + bank holidays
- Group Pension Scheme
- Private Medical Insurance
- Life Insurance
Butterworth Laboratories is a busy contract analytical laboratory working primarily for the pharmaceutical industry. The company is independent and prides itself in providing a high quality, reliable analytical service to its clients.
The role:
As part of the Quotations and Business Development department, this role involves fielding and processing of customer enquiries and the generation of quotations. Working in close collaboration with the sample processing teams and technical experts within the laboratory, as well as communication with existing and prospective customers will also be a key responsibility of the role.
Job Responsibilities of a Quotations and Business Development Officer:
- Receiving, recording and processing inbound enquiries and generating quotations, price confirmations, and price lists within the required timeframes.
- Filtering enquiries from new clients or for new work and responding accordingly where required.
- Follow-up of quotations generated soon to expire
- Identifying quotation process improvements and assisting with the planning, testing and implementation of improvements.
- Analysing quotation metrics and producing reports to support Business Development activities.
- Maintaining client information on the CRM system.
- Identification of business opportunities based on client contact and information
- Maintaining relationships with new and existing clients
- Supporting and working with the Business Development & Quotations Manager in the development and implementation of Business Development and Marketing initiatives.
- Carrying out client surveys, analysing the results and the production of reports to support Business Development activities.
- Assisting in the production of news bulletins and other marketing literature.
- Production of reports for Management.
Experience / Knowledge/ Qualifications
Required:
- Experience and/or understanding of analytical chemistry techniques, particularly as they relate to the pharmaceutical industry
- BSc or equivalent scientific experience
Desired:
- Experience working in a customer relations environment
- Experience working in a laboratory
The ideal candidate should have the following qualities and skills:
- Excellent written and verbal communication skills
- Confident and friendly telephone manner, providing excellent customer service at all times
- Able to adapt communication to diverse audiences with varying needs
- Comfortable with scientific complexity
- Able to work autonomously, prioritising, organising and completing multiple tasks within set deadlines
- Comfortable working under pressure and requesting support where needed
- Demonstratable organisational, problem solving and team working skills
- Adaptable, with a can-do attitude and willing to adopt improved working practices
- Able to identify areas for improvement within the working remit and participate in solution implementation
- Comfortable working as part of a team and collaborating with wider teams and individuals
- Naturally inquisitive and assiduous personality, with a high level of attention to detail.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Applicants must have the legal right to work full time in the UK.
Candidates with the experience or relevant job titles of; Quotations Officer, Quotation Specialist, Quotations Administrator, Customer Quotation Specialist, Business Support Administrator, Technical Sales Administrator, Technical Sales Support Officer.
