Job Title: Query Resolution Clerk
Location: Leigh
Salary: £18,550
Job type: Permanent – Full Time & Fixed-term (3 months) – Full Time
STH Westco Ltd are part of the STH Group with sites based in 4 countries reporting to a Head Office based in Barcelona Spain. STH Westco has an excellent reputation in the plumbing and heating market, supplying over 5,500 product lines nationwide predominately to the merchant market. Our business has an exciting future ahead where we are looking to grow and develop the business over the next 3 years. The UK Office and warehouse facility is based in Leigh, Greater Manchester where we currently employee circa 100 personnel.
If you are looking to join a company with an exciting future ahead, we have two positions currently available within our growing credit control team. We are looking to recruit on a permanent contract basis and a fixed term contract basis of 3 months.
The Role
The main purpose of the role will be to resolve any queries that are raised by customers in a timely manner. This includes logging any queries that arise using spreadsheets and circulating these within internal departments as well as keeping customers up to date.
Responsibilities Include
- Perform query resolutions for clients using excel spreadsheets to gather data on invoice queries raised.
- Investigating these queries using accounting software Navision
- Check for proof of delivery on missing items delivered to customers using Navision and DX
- Email and telephone customers to chase and follow up aged debt and query resolution
- Record and post credit notes sent to customers
- Release orders raised by the sales team
- Various admin duties including opening and distributing post.
Full on the job training will be given to the successful candidates.
Ideal Candidate Qualities
- Good Attention to detail.
- This Role would be suited to anyone looking to start in an administrative role.
Benefits
- Workplace Pension – 4% Employer 4% Employee contribution.
- 2X Salary as life insurance upon completion of 3 months employment.
- Access to medical, wellbeing, mental health, financial wellbeing & legal support.
- Access to Lifework perks platform
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of Customer services advisor, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Support Administrator, Business Administrator, Admin Support, Clerk, Administrator, Office Support, Business Support, General accounts Clerk, Office admin, Accounts administrator, Accounts Clerk, Finance Clerk, Accounting secretary, Secretary, Administrative Officer may also be considered for this role.
