Job Title: Quality Manager
Location: Milton Keynes
Salary: Up to £45,000 p/a
Job type: Permanent, Full time 40 hours per week – some evening and weekend work may be required
About us:
We work with some World-famous brands, the majority of which are in the Motorsport industry however, we also supply products into the Aerospace, MOD and Marine industries so as you can imagine quality is of the utmost importance. We have a specially kitted out workshop, one that you would be proud to work in which is located conveniently just on the outskirts of Milton Keynes centre. We are recruiting for lots of new team members due to huge growth within our order books.
Job Purpose:
To ensure the business always remains compliant with accreditations and legislation required, and management of our customer complaints process, seeing complaints through to resolution.
The Job
As Quality Systems Manager, you will be responsible for our customer complaints process and ensuring we remain compliant with various accreditations and legislation for our products. You will be required to investigate root cause of process issues and complete 8D and PPAP reports for customers
Main Duties:
- Effectively manage the Internal NCR Supervisor, ensuring all NCRs are thoroughly investigated and wherever possible, root cause is reached.
- Ensure corrective and preventative action for NCRs is suitable and carried out effectively.
- Timely escalation of any customer feedback emails including replying to the customer with any updates.
- Investigations into customer feedback emails and escalation to relevant parties assigning actions wherever possible.
- Ensure the business always remains compliant with ISO9001 QMS, working closely with the Head of Business Management Systems & Logistics.
- Use environmentally sustainable practices in accordance with our environmental policy
- Seek ways to reduce waste and energy usage in accordance with our environmental objectives.
The Person and Skills Required:
Qualifications:
- Qualification in an engineering discipline (e.g. HNC/HND/BTEC/NVQ)
Experience
- 3 years of quality control experience within a manufacturing environment, within a similar industry.
- Experience with ISO9001 QMS.
- Experience with basic and electronic metrology equipment.
- Personnel management experience.
- Experience of BS EN9102 reporting is desirable but not essential.
Knowledge and Skills:
- Ability to read engineering drawings.
- Strong communication skills, both verbal and written.
- Awareness of relevant TS/VDA standards is desirable but not essential.
- Knowledge of relevant FIA regulations & standards is desirable but not essential.
What We Offer / Benefits:
- Loyalty reward pay scheme based on Length of Service with the company.
- Company Pension Scheme.
- 33 days’ annual leave (incl. bank holidays) increasing to 41 days with service.
- Holiday purchase scheme option.
- Company sickness pay.
- 40 hours per week including paid tea breaks.
- Free parking.
- Cycle to Work Scheme.
- Central location.
- Good transport links.
Applicants must have a right to live and work in the UK prior to application.
If you require any reasonable adjustments to be made during the application process, please get in contact with us either via email or telephone.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Quality Manager, Quality Assurance Manager, Quality Assurance, Manufacturing Quality Manager, Operational Improvement Manager, Quality Improvement Manager, Quality Improvement, Quality Assurance Lead, Quality Auditor, Continuous Improvement Manager may also be considered for this role.
