Job Title: Emergency Services Call Handler
Location: HQ, Bridgend
Salary: £23,100- £27,690 per annum On commencement of shift working to include 20% shift allowance and claimable enhancements for weekend working
Job type: Full Time, Permanently.
South Wales Police brings together thousands of people with the same aim – to keep South Wales safe. We work 24 hours a day, seven days a week, across an area of about 800 square miles from Swansea to Merthyr Tydfil to our capital city, Cardiff. It’s a job but where no two days are the same – and it offers a variety of fulfilling and exciting career opportunities.
We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.
The role:
Responsive round the clock, the Public Service Centre (PSC) is at the very heart of our work and operations.
It handles all incoming emergency and non-emergency telephone calls from the public, so the work is both rewarding and essential to safeguarding the communities of South Wales. The PSC takes over 2000 calls a day and no two calls are ever quite the same, including serious crime, sudden deaths, traffic collisions and missing vulnerable persons.
South Wales Police are seeking to recruit a number of full-time Incident Risk and Resolution Officers from all areas of the community, and we would encourage applications from diverse minority groups, to work within our innovative Public Service Centre in South Wales Police Headquarters, Bridgend.
This full-time position will offer you the exciting opportunity to work within our dynamic Public Service Centre. We will build upon your skills and abilities and teach you to respond to emergency and non-emergency calls in the best possible way and deliver a quality service to the communities of South Wales.
This is a challenging job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing calls. Individuals need to have an understanding of the importance to provide a good quality and prompt service to customers. In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales.
Info on the role:
You will be required to work 24/7 shifts. You will be required to work a shift pattern, which consists of working a combination of eight, nine and ten hour shifts over a 24/7 period for six days which will include morning, afternoon and night shifts, followed by four rest days.
Please note that you will be required to upload evidence of your level 2 English and Maths certificate at the same time as you submit your application.
Applicants must be 18 at time of application.
Please note you are not required to complete the skills/competencies on the application form you will be sent an online test to complete within 2 weeks of the application closing date.
