Public Cloud Practice Manager

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.

In a few words, we take businesses to the cloud and back!

We have over 500 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.

About the role

We are looking for a talented and dedicated leader to join the newly formed Public Cloud practice here at Ekco which Looks after all products and systems related to our public cloud customers. We are a multi-disciplinary, agile team of experts covering activities relating to architecture, engineering, technical support and agile delivery, closely collaborating with our business colleagues and customers to ensure the best possible service to is delivered to our customers.

Job Duties / Requirements of Role:

• Leading a team of cloud services specialist engineers, delivering public cloud services and professional services to defined SLA’s
• Owning and driving the technical roadmap throughout Ekco’s and our customers public cloud environments.
• Providing technical coaching and leadership to team members as the SME in the team ensuring that technical documentation is maintained and kept up to date in line with Ekco standards and policies.
• Working in tandem with DevOps, Enterprise Architect community, and internal/external application owners to identify and implement the most optimal cloud-based solutions for Ekco’s customers within the public cloud arena.
• Responsible for overseeing and providing expertise to expand upon, optimize, and support application/service adoption into Ekco’s public cloud platforms
• Collaborating with business units and stakeholders across the commercial and technical teams to support proposals and customer solutions
• Acting as an escalation point for client issues taking ownership until the issue is resolved to the customers satisfaction

As an Ekco Practice Manager you will play a key role in:

• Driving a UK centric approach to delivering customer facing technical support. Actively promoting this approach.
• Taking ownership of your respective tower to ensure award winning service is delivered
• Leading by example ensuring your team and others are living up to the standards we all set
• Going above and beyond to deliver, not accepting just good service, good is not good enough only excellent will do. Constantly be looking for opportunities to improve the service we offer
• Working with other tower leaders to ensure no ticket/piece or work gets left behind
• Ensuring processes are followed and where processes don’t exist helping to define them
• Acting as Major Incident Manager as and when required on a rota (1/6)
• Regularly conducting 1-2-1s with the team ensuring each team member has objectives and a CDPs in place
• Acting as a single point of contact for presales activity in your respective tower, bring together resources to support sales activities.

About You

You will have:

• A strong customer focus, with an ability to continually anticipate and meet customers’ needs excelling in communicating at all levels within a customer organisation
• An excellent working knowledge of Azure Services, Compute, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking, Containers, AKS etc.
• Experience of hosting web applications across a wide variety of Webserver and Database technologies
• Experience of multiple different monitoring tools such as PRTG, Azure Monitor, SolarWinds, Logic Monitor to name just a few
• Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
• Knowledge of DevOps best practices and CI/CD tools
• Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes
• A Minimum of 5 years’ experience working in a Technical Management role for a Cloud Managed Services provider
• Experience of managing a 24/7 technical support operations including management of an on-call rota

Why Ekco

• Ranked as Ireland’s 4th fastest growing technology company in the Deloitte Fast50 Awards
• VMware & Veeam top partner status
• Ekco are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging
• We recognise the value of internal mobility and encourage opportunities for internal development & progression
• Flexible working with a family friendly focus are at the core of our company values

Employee perks

• Learning & development – Unlimited access to Udemy learning platform
• Time off – 25 days leave + public holidays
• x1 day Birthday leave per year
• Private Medical Healthcare with Bupa (post probation)
• A lot of responsibilities & opportunities to grow (also internationally)
• Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice