Job Title: Provisioning Coordinator
Location: Fleet, Hampshire
Salary: £20,000 – £25,000 depending on experience
Job Type: Permanent, Full Time
The Company is the leading telecoms training company for the channel. They used their decades of expertise in training and development and merged it with an unparalleled knowledge of the platforms in the market to create a truly differentiated support service.
They provide fully managed services to industry Service Providers. Their services offer care of all non-commercially impacting change requests by end users. This includes all Moves, Add’s, Changes and Provisioning of services.
The Role:
The Provisioning Coordinator works within the Service Delivery team involved in order provisioning and assisting the support teams. The main function of the role is to process orders both new as well as actioning adds, moves and changes on existing accounts. Provisioning will entail the end to end processing of the order lifecycle.
The Provisioning Coordinator will be responsible for overseeing orders and ensuring services are delivered on time and to the specified quality. This includes a clear and understandable lines of communication between all parties.
Key Responsibilities:
- End to end order provisioning
- Processing of orders both new as well as actioning adds, moves and changes
- Provisioning will entail the order processing of PSTN, connectivity, hosted and SIP telephony
- You will work with Suppliers, Channel Partners and their End User Customers to coordinate the logistics of their order
- Efficient and timely coordination of activities across all teams is vital to ensure customers receive the highest quality of service delivery
- This includes a clear and understandable line of communication between all parties
- Working alongside the support teams for a consistent approach
- Reporting to the Operations Director
Key Requirements:
- Customer Service experience vital
- Telecoms industry experience essential
- Confident individuals, with the ability to build customer relationships
- Essential knowledge of Office programmes
- Good communication skills both written and spoken
- Self-starter who can work independently as well as part of the team
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Service Delivery Manager, Service Introduction Manager, Service Provision Manager, Senior Service delivery Executive, Service Delivery Executive, Service Provision Executive, Senior Service Delivery Administrator, Senior Service Provision Administrator, Client Services, Client Support, Implementation Manager, Customer Relationship Manager, Client Services Manager, Client Relationship Manager, Relations Manager, Customer Support, Client Care Manager, Customer Services Manager, Implementation Support Manger, Contact Centre Manager, Customer Service Team Leader, Service Delivery Team Lead, Order, Provisioning, Logistics, Order Processor and Customer onboarding will also be considered for this role.
