Job Title: Project Support Officer
Location: Redditch
Salary: £29,577 – £33,782 per annum (pro rata if part time)
Job type: Permanent, Full Time (Part Time available)
Closing Date: Sunday 27th June 2021
An exciting opportunity has arisen in Housing Services for a resilient and resourceful Project Support Officer to assist the Project Manager in the implementation of an Integrated ICT Housing Management System at Redditch Borough Council.
We are specifically looking for an individual who has experience in Housing Services or Repairs and Maintenance of a housing stock.
About the role:
To assist the Project Manager with the procurement and implementation of an integrated housing management ICT system for the landlord and strategic housing functions by March 2021. This will result in a significant change in the way housing services are delivered to customers, with a new digital offer and improved customer experience underpinned by streamlined business processes and mobile working arrangements.
Key duties:
Assisting the Project management of a series of complex projects concurrently
- Project planning Procurement
- Engagement and communication with stakeholders
- Organise staff and resources
- Documentation and reports
- Managing project budgets
Carry out business analysis either as part of a project or as standalone work
- Specification gathering
- Process mapping
- Process re-engineering Analysis of service performance and usage
- Identifying key issues in contracts
Develop and manage relationships with colleagues and stakeholders
- Facilitate workshops
- Handle sensitive information appropriately
- Understanding and use of stakeholder analysis
- Negotiate successful outcomes
About you:
- An understanding of the social housing business framework overall and business process mapping
- Experience (minimum 3 years) of specific aspects of the operation of the housing service and knowledge of the legislation and regulations affecting social landlords
- Excellent written and verbal communication skills and the development of process and procedural guides
- Experience in reconciling and controlling the output from systems, identifying errors and resolving faults
- Proven ability in assisting with projects to agreed standards and within timescale and budget
The closing date for receipt of completed applications is Sunday 27th June 2021. Interviews will be held on w/c 5th July 2021.
Please click on the APPLY button to send your CV and Cover Letter for this role. A full job description and person specification will be supplied upon application.
Candidates with the relevant experience or job titles of; Project Support Officer, Council Project Support Officer, Project Administrator, Project Officer, Housing Projects Coordinator will also be considered for this role.
