Project Manager

Job Title: Project Manager

Location: Southend-on-sea

Salary: £50k – £55k per annum

Job type: Full Time (Hybrid) – With travel to Southend-on-sea office weekly

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

The Role/Candidate:

Reporting to the Head of Business Readiness, the successful candidate will be responsible for the planning, organisation and management of all phases of a project life cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.

Responsibilities

• Plan, organise and manage all phases of a project life-cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
• Takes ownership and responsibility for project budget and timeline, issue management, risks, decisions and the overall success of a project.
• Leads requirements gathering sessions and collaborates with project governance team to document and gain sign-off on all deliverables, including design documentation and user test plans.
• Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed.
• Support the formal governance model supplied by the client.
• Recognises environmental or cultural nuances and adapts.
• Track project performance, specifically to analyse the successful completion of short and long-term goals.
• Meet budgetary objectives and adjust project constraints based on financial analysis.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimise project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Willing to maintain a flexible schedule to collaborate with delivery team members across the client’s sites.
• Troubleshoot client concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.

Requirements:

• Bachelor’s degree in appropriate field of study
• Extensive experience in a customer facing role is required
• Significant experience of managing large, technical projects
• Proven experience working in a matrix environment, managing multiple stakeholders
• Works effectively in a dynamic environment with changing priorities
• Strong project management skills (certification as an Agile Practitioner/PRINCE II practitioner is a pre-requisite)
• Ability to handle & support conflicting priorities
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
• Excellent verbal, written and interpersonal communication skills
• Strong critical thinking, analytic, and problem-solving abilities
• Ability to facilitate and lead cross-functional teams
• High energy level and a “can do” attitude
• Strong time management skills with proficiency with the Microsoft Office Suite and project software such as MS Projects/Smartsheets

BENEFITS:

• Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
• Discounts with over 40 local businesses
• Pension
• Employee Assistance Programme
• Training provided

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Project Management, Project Administrator, Project Estimator, Project Planning, Project Coordinator, Project Director, Senior Project Lead, Senior Project Manager, Senior Project Coordinator, Project Manager, Project Lead, Lead Project Manager, Construction Project Manager will also be considered for this role.