Job Title: Project Coordinator
Location: Sheffield
Salary: Competitive
Job type: Full Time, Permanent.
Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.
TNS manages some of the largest real-time data communication networks in the world, enabling industry participants to simply, securely and reliably interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. TNS’ existing footprint supports millions of connections and provides access to critical databases. TNS’ network securely blends private and public networking to enable customers to utilize a single connection for “one-to-many” and “many-to-many” connections over a global platform.
The Role
Our mission statement within the Service Transition Team is to deliver “Right First Time & On Time”. The Project Coordinator will be accountable for the complete service delivery including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. Working side by side with TNS technical teams, you will lead the service initiation, circuit provisioning, and installation.
Candidate Requirements
- Strong organizational, verbal, and written communication skills.
- Self-motivated and ability to exercise independent judgment.
- Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project.
- Ability to establish and maintain effective working relationships with others and be a team player.
- Ability to provide project leadership, coordination, guidance, and drive issue resolution.
- Ability to respond to frequent pressure to meet multiple deadlines.
- Must be available to work core office hours, Monday through Friday, with the flexibility to work outside of core hours to support global delivery and out of hours change control as required.
Desirable
- Experience delivering solutions that utilise Mobile SIMs, DSL, Private leased line (Ethernet/TDM), MPLS, Cloud based solutions (like AWS) would be an advantage.
- Experience working with Cisco, Virtual Access, Digi platforms would be an advantage.
- Salesforce & Remedy Experience beneficial.
- Fluent spoken and written English is a must, and another language such as Italian or Spanish would be an advantage.
- Knowledge of telecom carrier processes, products, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage.
- Responsibilities
- Ensure that new and existing clients have a fantastic on-boarding experience.
- Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client.
- Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements.
- Interface with all stakeholders on the project.
- Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project.
- Be a single point of contact for TNS customers and Sales during their service implementation and transition to TNS.
- Conduct implementation and project kick off meetings with the customer and internal teams.
- Ensure adherence to process standards.
- Maintain reporting and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of the status.
Benefits
- Hybrid working available
- Competitive salary (Varies depending on experience)
- 25 days Holiday + Bank holidays
- Friendly and supportive team culture
- Optional Private Health insurance
- Cycle to work scheme
- Long Service Awards
- Free Parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Project Coordinator, Project Management, Project Administrator, Administrator, Admin, Customer Services Executive, Administrative Assistant, Customer Support, Customer Services Administrator, Business Support, Office Administrator, Office Admin, Customer Service Representative, Client Service, Team Administrator, Team Admin will also be considered.
