Job Title: Project Co-Ordinator
Location: Bridgend
Salary: £19,000 to £21,000 per annum
Job Type: Full Time/Permanent – Working hours 09:00-5:30 Monday-Friday.
DataKom are a well-established, award-winning Telecommunications Company based in Bridgend. At DataKom our primary focus is to ensure the best customer service for our customers.
An exciting opportunity has arisen for a motivated individual to join our thriving organisation as a Project Co-Ordinator. The Project Co-Ordinator is an essential role in delivering effective project delivery matched with excellent customer service for our clients. You will work with the sales, technical and finance team to ensure the efficient service from sale to billing. As a member of the DataKom team you will have excellent customer service skills matched with a practical and organised approach with everything you do.
About the role:
You will be:
- Managing all projects from beginning to end
- Manage all transfers and new orders for landline, broadband, virtual numbers and cloud orders
- Manage vehicle tracker installations with 3rd party vendor
- Liaise will all 3rd party suppliers to ensue project delivery
- Organise and liaise with DataKom sales team and engineering team
- Manage ordering of project equipment
- Complete welcome letters, packs and general administration
- Contacting customers with project updates within SLA
- Manage incoming calls and emails
Requirements:
- Exceptional communication skills
- Ability to communicate at all levels
- Excellent customer service skills
- Organisational, administrative and proficient IT skills
- Self-motivated and driven to succeed
- Flexible, thrives in a fast-paced environment
- Able to work off own initiative and develop ideas
- Demonstrable record of effective relationship building
- Ability to use Office suite
- Professional telephone manner
- Willing to work on new ideas to improve current processes
- Telecoms experience is desirable
About you:
If you have a “can do” attitude, ready for your next career move and are passionate about technology and customer service then this is the role for you.
If you’re interested in the role and would like to put yourself forward, please hit APPLY
Candidates with the relevant experience or job titles of: Junior Project Coordinator, Project Management, Junior Project Manager, Project Administrator, Project Leader, Junior Project Leader, Administrator, Admin, Customer Services Executive, Administrative Assistant, Customer Support, Customer Services Administrator, Business Support, Office Administrator, Office Admin, Customer Service Representative, Client Service, Team Administrator, Team Admin may also be considered for this role.
