Job Title: Project Administrator
Location: Bristol
Salary: From £24,255
Job Type: Full time, Permanent
The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We do this by sharing our knowledge, practical experience and policy insights.
The Role
Providing administrative support to project teams and project managers in the delivery of HES advice and retrofit projects by tracking, recording, checking customer eligibility for multiple households. You will also take calls from households and book in retrofit surveys and plans using software solutions and diary management.
Responsibilities include
- Coordinating HES post requests, collating and printing information to send to households.
- Coordinating text messages to send to clients who would benefit from our advice services.
- Coordinating events data across the team and supporting energy advisors with event preparation.
- Speaking to households by telephone or email and triage households to appropriate HES projects.
- General admin support across CSE.
- Franking post, answering CSE’s office phone.
- Managing the annual leave calendar and requests in a timely manner.
Ideal Candidate
- Experience of providing administrative support to colleagues and external customers and partners.
- Experience of customer service.
- GCSE in Maths and English or equivalent
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people at all levels verbally and in writing.
- Ability to work in a team and able to identify areas where their skills complement others.
Benefits
- 33 days paid holiday per year including 8 bank holidays.
- Generous ethical company pension scheme (8% from employer, 6% from employee) to which the post-holder will be automatically enrolled
- Salary sacrifice childcare vouchers
- Subsidised bike purchase arrangements through the cycle to work scheme
- Training and study time is given to complete the NEA City & Guilds 6176 in Energy Awareness.
Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role.
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