Project Administrator

Job Title: Project Administrator

Location: Bristol

Salary: £27,121 – £29,803

Job Type: The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.

The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We do this by sharing our knowledge, practical experience and policy insights.

The Role

The focus of this role is to provide administrative support to HES projects to ensure back-office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.

Responsibilities include

• To sort HES inbound post, ensuring items are passed to the correct team or staff member and coordinate HES outbound post requests, collating and printing information to send to households.
• To coordinate text messages to send to clients who would benefit from our advice services and speak to households by telephone and triage households to appropriate HES projects.
• To book home visits for advisors, keeping calendars up to date with appointments, cancellations and amendments. Accurately completing the home visits risk assessment when required.
• To coordinate events data and bookings across the team and supporting energy advisors with event preparation.
• To coordinate retrofit activity with funders and report back on outcomes and queries, managing 8+ retrofit staff diaries and keeping them up to date with appointments, cancellations and amendments.
• To record client details and follow HES team guidance documents to assess the help and support needed. Ensuring to update our client databases and other contact management systems accurately.
• Support the internal training programme, making sure evaluations are completed and booking inductions for new starters.

Ideal Candidate

• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people at all levels verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seeking support where necessary.
• Highly organised at managing time and a busy workload.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits

• You will be entitled to 25 days paid holiday (plus statutory holidays).
• Generous ethical company pension scheme (8% from employer, 6% from employee) to which the post-holder will be automatically enrolled
• Subsidised bike purchase arrangements through the cycle to work scheme
• Training and study time is given to complete the NEA City & Guilds 6176 in Energy Awareness.

The closing date for applications is Wednesday 4 September by 5pm.

Interviews are expected to take place Tuesday 10 September, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Project Support, Project Administrator, Project Worker, Business Support Supervisor, Team Manager, Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role, Compliance, Procurement, Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administration Clerk, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Personal Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Clerk, Business Administrator, Finance Administrator, Finance Assistant, Accounts Assistant, Accounts Administrator, Learning and Development Administrator will also be considered for this role.