Job Title: Planned Maintenance Work Controller
Location: Plymouth
Salary: Competitive, Dependent on Experience
Job Type: Full Time, Maternity Cover
Founded in London in 1922 the company has been at the forefront of vehicle servicing & maintenance ever since. They are a business full of great people who care about their jobs, their colleagues and their customers. They are currently looking for someone to fulfil the following.
Job role:
This role is to work within a team of office staff to receive, process, and book planned maintenance and calibration calls for engineers.
Duties:
- To ensure that Planned Maintenance and Calibration work is planned in the engineer diary and dates communicated and agreed with customers
- To provide an administration support function related to our full turnkey operation
- Interact with customers ensuring service levels are in line with SLAs
- Manage own diary and assess priorities
- Attend and contribute to meetings with internal staff and suppliers as required
- Ensure procedures are in place and being adhered to, so that jobs are processed and invoiced accurately
- To ensure that once calls are logged that there are seen through from start to completion
- Ensuring communication with customers and appropriate turn around for response times
- Ensure that customers are regularly updated with progress of incomplete jobs
- To escalate any jobs which need Management intervention either Technical or Customer Care issues
About you:
- Experience of Service Desk, including routine maintenance bookings would be an advantage
- Good interpersonal skills
- Ability to manage own time effectively
- Proactive, can-do approach
- Strong organisational & communication skills
- Ability to be assertive, and calm under pressure
- Able to multi task and prioritise multiple requests
- Knowledge of MS Office
Please click the APPLY button to send your CV and Cover Letter for this role.
The Company recognises their duty to actively promote Equal opportunities for all employees and to eliminate discrimination (whether direct or indirect or perceived) in its various forms.
It is their intention to do what is reasonably practicable to ensure the company’s employment methods and procedures achieve this.
The main areas for recognised discrimination are: Age, Disability, Gender Re-assignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex, Sexual Orientation.
Candidates with the experience or relevant job titles of; Timetable Coordinator, Resource Coordinator, Engineering Coordinator, Scheduling Assistant, Administrator, Workforce Planning, Scheduling Assistant, Senior Coordinator, Appointment Administrator, Operations Scheduler, Operations Coordinator, Logistical Planning, Customer Service Administrator, Business Support, Office Support, Logistics Coordinator will also be considered for this role.
