Job Title: Pensions Engagement Officer
Salary: Dependent on Skills, Qualifications and Experience
Based: Havering, also available in Hertford
Position: Full Time, Permanent (37 hours per week)
An exciting opportunity has arisen for pension worker to join a busy Pensions Administration team. This is a varied role which will include processing early leaver benefits and estimates for members of the Local Government Pension Scheme.
The Organisation provides an environment of continuous personal and professional development and they will support the right candidate in reaching their full potential.
Purpose of the Role:
To support the Pensions Engagement Manager in the provision of a pension administration client management and reputational management function for the organisation.
To foster excellent client, customer, employer and member relationships in respect of the pension schemes administered by the organisation.
To take a lead role in ensuring that the reputation of the organisation is maintained to a high standard at all times.
To ensure the effective communication and promotion of the pension schemes administered by the organisation in line with SLA’s as well as relevant legislation and regulation.
To promote the schemes administered to scheme employers, members and non-members.
Key Accountabilities:
- To foster excellent relationships by maintaining clear lines of communication, including the production of regular reports and undertaking regular client and employer visits in line with SLA’s
- To support the Pensions Engagement Manager to ensure that the organisation meets its legal obligations under pension scheme disclosure regulations and under the terms of SLA’s
- To enhance the reputation of the organisation by being active within the public sector pensions community including submitting applications for industry awards and increasing the recognition of them through attendance at promotional and industry events
- To deliver presentations at multiple sites to relevant stakeholders as required and in line with SLA’s
- To deliver employer training at multiple sites and awareness as appropriate and where specific needs are identified
- To organise events, conferences and meetings as appropriate in line with SLA’s, including but not exclusively; annual pension surgeries, drop in sessions, employer conferences, roadshows
- To be aware of and have an understanding of the regulations relating to the pensions schemes under administration as well as overriding pension legislation
- To prepare and present reports to internal and external clients and customers relating to pension administration
- To be instrumental in the development and maintenance of their website and e-forms in respect of pension administration, maintaining the accuracy and integrity of that website
- To test/survey customer satisfaction on a regular basis and drive improvements as a result
- To support service provision as appropriate undertaking other duties commensurate with the post
- Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines
The candidate:
Person Specification
- Practical experience in a public sector pensions environment
- Proven experience in a customer service / communications role
- Excellent oral and written communication skills
- Proven ability to effectively present complex information to all levels, including presenting to large groups of people
- Excellent customer service skills
- Excellent negotiation skills
- Demonstrable ability to use a variety of communications tools and media
- Maintain an understanding and actively support LPP’s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice
Qualifications
- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable
Please click on the APPLY button to send your CV and Cover Letter confirming your current remuneration package for this role.
The Organisation is keen to promote a diverse workforce to maximise their ability to provide quality services to all their customers. All applicants who are known to be disabled and who meet the minimum criteria for the role will progress to the next stage of the recruitment process.
Candidates with the relevant experience, qualifications, and job titles of; Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Pension Data Processor, Client Services Executive, Customer Service Executive, Pension Administration Caseworker, Business Support Admin, Business Support, Financial Services Administrator, Financial Services Support, Financial Services Caseworker may also be considered for this position.
