Patient Services Officer
Location: Cramlington
Salary: £19,292 – £20,817 per year.
Job type: Full-time hours are available working 37 hours per week. You must be able to work shifts between 8am – 6.30pm, Monday to Friday with an enhanced rate for additional shifts to cover our extended access hours up until 8pm, with some limited Saturday morning shift requirements also (on a rota basis).
Would you like to work at the heart of NHS Primary Care as part of a committed, dedicated team? We are looking for enthusiastic, highly motivated people to join us in delivering a high standard of customer service to our patients.
Valens Medical Partnership is the largest family doctor-led GP Practice in the Northeast, looking after the healthcare needs of around 52,000 patients across Northumberland.
Our surgeries are in Ashington, Cramlington, Lynemouth, Morpeth, Newbiggin, Pegswood, Seaton Deleval and Seaton Sluice. You will need to be able to travel to work at a minimum of two sites.
We can offer you staff benefits including:
- Starting leave allowance of 4 weeks and 2 days which increases to 6 weeks with length of service.
- Contractual sick pay which increases with length of service.
- Option to join the NHS Pension Scheme with an employer contribution of 14.38%.
- Flexible working opportunities.
Your duties will include:
- Handling inbound calls and directing patients to the most appropriate pathway.
- Data input and general administration tasks to support our clinical team.
- Making outbound calls.
- Booking appointments.
- Front of house reception.
Candidate Requirements:
- You will possess a confident and sympathetic nature when dealing with the public, excellent customer care, communication and IT skills and the ability to remain calm under pressure.
- Previous experience of customer service, call handling and / or office administration would be advantageous, but is not essential as full training will be provided.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Admin Assistant, Receptionist, Administration, Medical Administrator, Admin, Administration Executive, Administration Officer, Admin Officer, Customer Service, Office Assistant, Accounts Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support Assistant, Office Admin, Customer Services Executive, Customer Service Representative, Administrative Assistant, Support Administrator, Front of House Operator, Customer Relations, Company Receptionist, Customer Support, Client Service may also be considered for this role.
