Job Title: Outreach Energy Advisor
Location: Bristol
Salary: £24,255 to £29,053 Dependant on experience
Job Type: Full time, Fixed-term 12 months
The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We do this by sharing our knowledge, practical experience and policy insights.
The Role
Working within our Household Energy Services (HES) team, the home-based Somerset Outreach Energy Advisor role is for someone with three or more years’ experience of giving advice or helping others and who can provide good customer service. This role is best suited to someone resilient with strong personal boundaries.
You’ll primarily be working out and about in Somerset giving face-to-face advice, presentations to groups and home visits. Access to personal transport to travel to meetings, homes and businesses across the county is essential.
You will be supporting certain individual people over a period of time – what we call casework. There is also a strong administrative element to the role so accuracy and excellent attention to detail are key along with a place at home to be able to work comfortably.
Responsibilities include
- Talking to people at events and advice surgeries and give presentations and talks to front line workers and advice organisations.
- Helping people apply for grant funding or vouchers for their prepayment meter.
- Helping people with various difficulties with their energy bill.
- Talking to people who are struggling to afford basic necessities and finding them the right help and support.
- Help people apply for renewable technologies, heating and insulation improvements.
Ideal Candidate
- Confident talking to people and delivering presentations, talks and training.
- Skilled and confident in making and receiving calls.
- Quick thinker who can react to the many needs of the people we support.
- A strong sense of empathy.
- A strong sense of personal boundaries.
Benefits
- 33 days paid holiday per year including 8 bank holidays.
- Generous ethical company pension scheme (8% from employer, 6% from employee) to which the post-holder will be automatically enrolled
- Salary sacrifice childcare vouchers
- Subsidised bike purchase arrangements through the cycle to work scheme
- Training and study time is given to complete the NEA City & Guilds 6176 in Energy Awareness.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Helpline Advisor, Helpline presenter Customer Service Advisor, Customer outreach, Customer Service Representative, Customer Support, Consumer Aid, Consumer Support Advisor, Consumer Services Officer, Client Services Support, Client Support Agent and Consumer Services Administrator will also be considered for this role.
