Job Title: Outreach Adviser
Location: Homebased (covering the North East)
Salary: £27,275, increasing to £31,059 following successful completion of a 6 months’ probation period
Job type: 12 Months Fixed Term, Full time
Closing Date: 17 December 2023
We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team in the North East on a 12 Month Fixed Term contract, there will be a potential for the role to be made permanent or to be extended.
The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.
If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
As the Outreach Adviser your duties would include:
- Assisting clients with applications for Asylum Support and Move on Services
- Signposting clients to specialised support where required
- To manage a caseload offering appropriate support in a designated timeframe
- Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
- Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
- Provide Advice and Guidance to Asylum Seekers as required
- Provide signposting and make referrals to other services as appropriate
- Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
- Ensure the Outreach and Move on Manager is kept updated with any trends
The experience and skills you need:
- Excellent interpersonal skills/ability to communicate with diverse groups
- Experience working in a multi-disciplinary and multi-cultural environment
- Proven ability to prioritise and work on your own initiative whilst respecting boundaries
What else to expect:
- The role is a homebased role, however the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required
- Please note that interviews are expected to take place in the new year
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
– This post is subject to a Disclosure and Barring Service (DBS) check
– This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
– Be able to provide a valid passport e.g. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
– Be able to provide continuous UK address history for the previous 5 years
– Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Care Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
