Job Title: Order Entry Administrator
Location: Manor Royal, Crawley
Salary: £20,000 – £22,000 per annum
Job Type: Full Time, Permanent
Closing Date: 11th April, 2022
About WSA:
Formed in 2019 through the merger of Sivantos and Widex, WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 11.000 employees are committed to achieving our purpose: wonderful sound for all. With brands like Signia, Widex, Audio Service, Rexton and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 125 markets. Going beyond together, we achieve annual revenues of around EUR 2 billion.
The Role:
Signia, based in plush new offices in Manor Royal are looking to recruit an Order Entry Administrator to join our team on a permanent basis.
Here at Signia, we manufacture innovative hearing aids and accessories to improve lives for our customers living with hearing loss. This is a flexible role supporting both the Customer Services and Operations department with Order Entry/Administration activity.
The key duties of the job holder are:
- Order entry of custom instruments and ear moulds, prioritising to ensure efficient workflow
- Process BTE/RIC repairs to ensure efficient turnaround for customers
- Unpacking the 300+ daily packages and sorting into relevant caseloads ready to be worked
- Impression scanning to allow digital manufacturing techniques to be employed
- To review customer requests and/or internal queries, ensuring that resolution is efficient and meets the customer demands whenever possible
- Process custom returns in line with company policy
- Re pack products for export and prepare commercial invoices for shipping
- Assign custom orders of ITE and Ear Moulds to production in EMC for manufacturing
- Scan order information into archiving system that is processed via production workflow.
You will have the following skills and experience:
- Previous Data Entry experience essential
- High level of accuracy and attention to detail is extremely important with a flexible approach to work
- Must be methodical in approach being able to work multiple workstreams
- Good PC skills – preferably use of ERP system-based tools i.e. LN, Sales Force, Excel, Camstar etc.
- Good communications skills – email and voice.
Benefits
We offer a salary of between £20,000 and £22,000 depending on experience and have a fantastic working environment with excellent staff benefits. Our benefits package includes an employee assistance programme, access to a digital health and wellbeing service which includes remote GP consultations, mental health support, physiotherapy and life and money support. We also offer a generous annual bonus, discounted hearing products for friends and family, a very generous pension scheme and regular office lunch treats. Plus free car parking!
Our working week is Monday to Friday, 37.5 hours – no evenings or weekends!
To find out more about this vacancy, please apply without delay. Closing date: 11th April. We reserve the right to close this vacancy early.
Candidates with the relevant experience or job titles of; Data Entry Clerk, Data Processing Assistant, Data Entry Administrator, Business Support, Business Admin, Business Administrator, Data Entry Assistant, Office Junior, Office Administrator, Administrator, Admin Assistant, Support Administrator, Office Clerk, Data Entry Admin may also be considered for this role.
